OuterReviews of liveouter.com

Outer will claim to have an approximate shipping date for your furniture, that date will come and go. Our latest estimated shipping date was weeks ago, and Outer customer service is impossible to reach. They do not respond to email or phone calls.

It has been more than 2 months and we still have not received our furniture (the lead time was 3-4 weeks). Delivery involves multiple middlemen who have no idea what they're delivering and so cannot help you, and at no point in this entire process has Outer support responded to messages within the promised "48 business hours". Sometimes, they just don't respond at all. What makes this particularly galling is the premium price of Outer products. We've had a much better experience for much less money on purchases elsewhere.

Wonderful product! I’ve now had it for years and it’s withstood the test of time.

We love our Outer furniture! We ordered our aluminum sofa and armchair furniture back in 2022 and have really enjoyed it ever since. Our order initially arrived with a small stain on one of the cushion covers but we were sent a replacement cover very quickly. Our furniture has held up very well, now over three years later, even though we are quite lazy about using the integrated covers to shield from the elements. We also joined the host program through which we have hosted several interested clients, though this is not as frequent an event as I had hoped. My only hope is that they come up with a small add-on attachment to hold drinks on our furniture as the armrests are too thin to hold a drink!

Customer service was topnotch. The Outer team worked with our family to choose the right outdoor furniture for our patio and the delivery was quick and easy. 4+ years and our brown wicker sofa with armchairs is still just as beautiful as the first day we sat on it. The harsh weather in the Northeast has not damage or discolor our furniture - it's maintenance free. Our brown wicker set is well constructed and timeless. We are so happy we went with Outer for our forever home!

This is my 4th summer with my Outer sectional furniture and 2nd with the Outer umbrella. It is time to do an updated review… The sectional is still very comfortable and looks like it did the day we got it. Guests always rave over the look, style and comfort. During the summer, we use the built in covers and in the off season we use the all weather covers. I am amazed at how well they hold up to the weather year round. As for the umbrella, it has withstood some harsh weather and high winds. On sunny days, it provides plenty of shade poolside! Overall, Outer has been awesome and I will be a customer for life! Frank (in Exton, Pa)

The entire Outer experience has been first class for my wife and I. We bought our first patio set in 2020 and have now added two additional sets for our beach property. Terry Lin and team have crafted high quality outdoor furniture with impeccable customer service. If possible, I would rate them 6 stars!

The furniture has held up great. It's been 4 years, I always forget to use the outer shell, and the furniture still looks as good as new. Very very satisfied and its well worth the premium!