OuterReviews of liveouter.com

I placed my order with Live Outer on February 23, 2026. It's now late July — five months later — and I still don't have the complete product I paid for. Missing: a cushion, shelves, and a connector piece. I've emailed repeatedly trying to get this resolved. Most of the time I get no response at all. When they finally did reply, after weeks of silence, they sent me two cushions — with no covers. Not the missing parts. Not an explanation. Just more incomplete pieces. Calling isn't an option either. You get a voicemail stating that "due to high demand" they'll return your call within 48 hours. That callback never comes. Five months, missing parts, no working phone support, and email responses that don't even address the problem — this is the worst customer service experience I've had with any company online. At this point I have to wonder if they're still a functioning business. If you're considering ordering from Live Outer: don't. Save yourself the headache.

I’m starting with the fact that this review is being given without actually having the furniture yet. I placed my order April 24th and was told 3-5 weeks for the product to get to warehouse and 2-3 weeks for delivery. So that puts me at a max of 8 weeks which is June 19th. It’s July 9th and I still haven’t gotten a call to schedule delivery. It took about 3 weeks for the delivery company to get the product, take it to their warehouse, and mark it as being ready for scheduling. They’ve had it for one week at the final mile terminal and not a single phone call. If you try to call Outer it tells you to email and hangs up on you. If you try to live chat it tells you to email and ends the conversation. Every email response takes no less than 2 business days to get a response but I’ve had longer. I see all the advertising money being spent to promote the product but that money needs to be spent on logistics and timing. Summer will be over before I have my furniture. I just moved into this house and have not been able to use the deck at all because we still have no furniture. As of right now I give the customer service and delivery service one star.

Bought a 9000+ sectional couch that was delivered damaged for two main pieces. It has been very hard to get a hold of them they finally say I’m going to be sent two new pieces and it would take priority. It has not been and you can’t get a hold of anyone. It’s been way too long to get pieces to make my sectional right for the price we paid for it.

In April, we ordered outdoor furniture and have yet to hear a single word from this company about when we might receive it. We have tried calling; it does to VM. We have tried emailing; a bot named "Holley" responds with unhelpful generalities about delivery guidelines. We have tried chatting with their bot on their site; it shuts down and tells us to email the company when we explain that our query is about a current order. I have never in my life experienced such terrible customer service. There is literally no way to get a hold of a human! We are on the verge of filing a fraud report with our credit card to recoup the money from this awful company so we can purchase our furniture elsewhere. This has been absolutely nightmarish and we are literally out thousands of dollars (that we have saved up for this purchase!) while we hear nothing about what is going on. As of today, it has been almost seven weeks.

1 year delay without answers Our outer order has taken almost 1 full year to arrive. We ordered our items in November 2024 and still have not received all items. I have contacted the company multiple times and they have not provided any concrete answers or solutions. I also have asked to write a review for their website, however they have not posted said review. I don't think they are accurately reflecting shipping times on their website and I encourage others to explore other options for outdoor furniture.

Horrible customer service and horrible quality. Spent 6 grand on the Aluminum outdoor rectangular table with director chairs. Within two months the stain on the wooden handles of the chairs is white. It looks totally uneven and horrible. When I complained I was offered teak oil. For six grand this should not happen in a summer that barely rained. I regret ever buying this and warn you - way over priced and no customer service

I placed my order on September 18th and I just found out on October 10th they don't expect to have the item delivered until November. The item on the website was listed specifically as shipping in September. It didn't ship until October 9th and will take the whole rest of the month before they will even schedule the final delivery. Who knows how far the home delivery will be scheduling out. Beyond frustrated with the bait and switch and extreme delays in delivery.

Do not believe the reviews on their website. Would be zero stars if possible. Over three months chasing company for updates on a delayed set of porch furniture coupled with unfulfilled and untrue promises that the items were preparing to ship. Eventually demanded a complete cancellation of our order and had a much better experience (and better priced products) with a local vendor. Horrific customer service all around and strongly do not recommend.