LIVE GRUNDReviews of livegrund.com

Response from LIVE GRUNDJun 26, 2026

Thank you for sharing your experience, and we're truly sorry for the frustration this has caused. Receiving the wrong rug colors is disappointing, and we understand how much more frustrating it becomes when you're unable to get a response from our customer service team. This is not the experience we want any customer to have, and we sincerely apologize for both the fulfillment error and the lack of communication. We agree that when purchasing premium products, you should also receive premium customer service. If you're willing to give us the opportunity to make this right, please contact us directly at [email protected] with your order number, or send us a private message. We will prioritize your case, provide a prepaid return label, and ensure you receive the correct rugs as quickly as possible. We appreciate your honest feedback and are committed to improving our communication and customer service. We hope we'll have the opportunity to regain your trust.

Response from LIVE GRUNDJun 26, 2026

Thank you for your wonderful review! We're thrilled to hear you're impressed with the quality of your new bath rugs and that they've already proven to be a great upgrade from your previous synthetic mats. It's also great to know the non-slip backing is keeping them securely in place. We're confident they'll continue to perform beautifully after washing, and we hope they bring comfort to your home for years to come. Thank you for choosing Live Grund! If you're ever looking to add another rug or explore more of our organic cotton collection, be sure to visit LiveGrund.com. Our Summer Refresh Sale is happening now, with 20% off site wide for a limited time.

Response from LIVE GRUNDJun 26, 2026

Thank you for your feedback. We're very sorry that your ordering experience didn't match the quality of the products you received. We understand how frustrating it is to have your payment processed without receiving an order confirmation or updates on when your rugs would arrive. You should have been kept informed every step of the way, and we sincerely apologize that we fell short. We'd appreciate the opportunity to make this right. Please reach out to us at [email protected] with your order number, or send us a private message, and our team will be happy to review your order and address any outstanding concerns. Thank you again for your honest feedback. It helps us improve, and we hope to have the opportunity to restore your confidence in Live Grund.

Response from LIVE GRUNDJun 26, 2026

Thank you for taking the time to share your experience. We're sincerely sorry that you received the wrong color rug and that your emails went unanswered. We understand how frustrating it is to receive an incorrect item and then not be able to get the assistance you need. We're also concerned to hear about the musty odor after multiple washes, as that is not the experience we want our customers to have. Please contact us directly at [email protected] with your order number, or send us a private message. We'll prioritize your case, arrange to replace the incorrect rug, and investigate the odor issue to ensure we make this right. We appreciate your feedback and apologize for the inconvenience. Thank you for giving us the opportunity to improve.

Response from LIVE GRUNDJun 26, 2026

Wow—thank you so much for this incredible review! Reading comments like yours truly makes our day. We're honored that you've chosen Live Grund for a second time and even more grateful for your kind words about our quality, sustainability, and mission. And we have to say, your story about your family dog using a Grund rug as a launch pad onto the bed absolutely made us smile! We might have to nominate them as our newest product tester. Thank you for being such a loyal customer and for supporting our commitment to 100% organic cotton. We look forward to being part of your home for many years to come. And if you're thinking about adding another rug to the family, don't forget to visit LiveGrund.com—our Summer Refresh Sale is happening now, with 20% off site wide for a limited time.

Response from LIVE GRUNDJun 26, 2026

Thank you so much for your amazing review! We're thrilled to hear how much you love your ivory throw. Creating products that are exceptionally soft, comfortable, and made from 100% organic cotton without unnecessary chemicals is exactly why we do what we do. It means so much to know you've found a product you can truly relax with and enjoy every day. Thank you for choosing Live Grund and for sharing your experience with others. If you're ever looking to add more organic comfort to your home, be sure to visit LiveGrund.com. Our Summer Refresh Sale is happening now, with 20% off site wide for a limited time.

Response from LIVE GRUNDJun 26, 2026

We're truly sorry to hear that we let you down. This is not the level of customer service we strive to provide, and we understand your frustration. We'd appreciate the opportunity to make things right. Please contact us directly at [email protected] with your order number, or send us a private message, and we'll personally review your case and work toward a resolution as quickly as possible. Thank you for your honest feedback. It helps us improve, and we hope to have the chance to regain your trust.

Response from LIVE GRUNDJun 26, 2026

Thank you for taking the time to share your experience. We're very sorry that you didn't receive an order confirmation and that our customer service did not respond as it should have. We understand how frustrating it is to reach out multiple times without getting the help you need, and we sincerely apologize. That said, we're delighted to hear that your organic bath mats were exactly what you were looking for. It means a great deal to us that, despite the communication issues, you were happy with the quality of our products. We're actively working to improve our customer service and communication, and your feedback helps us do that. Thank you for giving us a chance, and we truly hope to earn your business again. If you ever need assistance, please don't hesitate to contact us directly at [email protected].