LIVE GRUNDReviews of livegrund.com

They say their towels are high quality, but the color fades off and exposes this weird orange color despite following their care instructions. I reached out to customer support multiple times and they failed to respond.

I never received a confirmation email on my purchase, nor a timely delivery time. However, my credit card was charged right on time! I like your products, but my credit card was immediately charged on the 9th of August! I had no idea if the rugs were going to be delivered or if so, when!

I ordered 4 of the organic Charleston bath rugs in the slate gray. 3 came in the slate gray and the other came in ivory. They were supposed to be all slate gray. Also, I 've washed them 3 times and they still smell musty. I emailed you about this, but I haven't received a response.

I placed an order for 2 full bath sets in late October. I received one set in early November. Emailed the company about it. They stated they would send me the rest of my order, but they never did. Now it is late December, they will not respond to my emails. I have tried calling multiple times. No one has ever answered or returned any calls from the voice-mails I have left. I love the 1 set of towels I got from them, but extremely unhappy that I received only half of what I bought, and cannot even get a refund for the rest of the order. I hate resorting to the option of leaving a poor review, but I have exhausted any other method of contacting this company and do not want this to happen to anyone else because their products are at premium prices.

I was looking for the most eco friendly bath mat I could find and found Grund as a recommended product. I ordered a cotton bath mat with a “100% natural rubber” backing. When I got the mat I noticed there were was no information the tag about the backing, so I contacted customer service to ask what the end of life for the rubber was. I was then informed that the backing was polyurethane and told that it was eco friendly (which it is not). I explained that the site advertised the backing as 100% natural rubber and I would not have bought from them if I knew it was a plastic backing. The customer service rep then told me (via a copy and pasted line from the first website that comes up when you search polyurethane rubber) that “polyurethane contains rubbers”. I again explained that polyurethane was not “100% natural rubber” in any definition of the product and requested that the product information on the site be changed as it was not truthful and/or greenwashing as it stood. I did not receive any response to this so as of now I am an unsatisfied customer and cannot recommend this company as behaving ethically. The non plastic part of the product is as advertised which is why I gave 2 stars instead of 1.

Have bought several times from Grund. Products are overall excellent in quality, but we have had a couple of issues due to towels and rugs not holding color. They state they are replacing them. So far in a week, have not seen replacements. Maybe Christmas rush? The reason for 2 stars, is the lack of someone to answer the phone and very poor messaging. They state there is no one available to answer the phone and call again later. How about taking my phone number and calling me back? Novel idea? Also, did get a quick response to email and then I wrote back with another question to the person who had orginially emailed me. Now day 4 with no response. In general, customer service is poor.

I placed my order with Grund thinking the sheets were made in the USA. Also, I ordered FULL size sheets and was sent Queen size. The woman I spoke with when I phoned regarding the problem was exceedingly nice & helpful and explained what I needed to do to return the sheets. She also sent me a printed return label. I must say I was impressed with the packaging but there was nothing on the box saying the size of the sheets and only noticed the mistake after I opened the sheets & found the labels. I also had hoped the sheets were made in North Carolina.

The sheets are scratchy. I washed them and did a Downey fabric softener rinse. Very disappointed considering the price.