LIVE GRUNDReviews of livegrund.com

Response from LIVE GRUNDJul 7, 2026

Hello Paulette, Thank you for your review, and we're sorry to hear about your experience. We did respond to your emails, but it appears our replies may not have reached you or may have landed in your spam or junk folder. We never want our customers to feel ignored. We'd still be happy to help with your return. We've emailed you again via [email protected], and we'll make sure we get this resolved for you as quickly as possible. Thank you for your continued support!

Response from LIVE GRUNDJun 26, 2026

Thank you so much for your loyalty over the years! We're honored to have been part of your home since your very first Prague Collection purchase. Starting with the Prague Collection was an excellent choice (we may be a little biased). We truly appreciate your continued trust and support, and we're grateful to have you as part of the Live Grund family.

Response from LIVE GRUNDJun 26, 2026

Thank you for your kind review! We're so pleased to hear you're enjoying your bath rugs. Knowing that you appreciate their chemical-free, 100% organic cotton construction means a great deal to us, as creating safe, high-quality products is at the heart of what we do. Thank you for choosing Live Grund. We hope you enjoy your bath rugs for many years to come!

Response from LIVE GRUNDJun 26, 2026

We're very sorry to hear about your experience. This is certainly not the level of service we aim to provide, and we understand how frustrating it must be to have made multiple attempts to contact us without receiving a response. We're pleased to hear you like the product, but we'd really like the opportunity to resolve the issue with your exchange. If you could send us a private message with your order details to [email protected], we'll investigate this as a priority and work to get it sorted as quickly as possible. Thank you for bringing this to our attention, and we apologise for the inconvenience.

Response from LIVE GRUNDJun 26, 2026

Thank you for your thoughtful review! We're honored that our hand towels stood out to you, especially after comparing them with others. Moving into a new home is a big undertaking, and we're grateful that Live Grund could be a part of making it feel complete. We hope your new home in the Midwest brings you many wonderful memories, and we look forward to being part of it for years to come. Thank you for choosing Live Grund!

Response from LIVE GRUNDJun 26, 2026

Thank you for taking the time to share your feedback. We're pleased to hear that you're happy with the product, but we're very sorry that your ordering experience was so stressful. You should have received order confirmation and shipping updates, and we apologize that this wasn't the case. We also regret that your emails went unanswered. Your feedback is invaluable, and we're using it to improve our communication so we can provide a much smoother experience for our customers. Thank you again for your honest review, and we hope to have the opportunity to provide you with a much better experience in the future.

Response from LIVE GRUNDJun 26, 2026

Thank you for taking the time to share your experience. We're sincerely sorry for the frustration and disappointment caused by the lack of communication regarding your order. We understand how concerning it is to place an order, not receive updates, and have your emails go unanswered. This is not the level of service we strive to provide. While stock availability can occasionally change, we should have communicated with you promptly and kept you informed throughout the process. We appreciate your honest feedback, as it highlights where we need to improve. We apologize for the inconvenience this caused and hope we'll have the opportunity to provide you with a much better experience in the future.

Response from LIVE GRUNDJun 26, 2026

Thank you for sharing your experience, and we're truly sorry. Receiving the wrong color rug is frustrating enough, but not receiving a response after multiple emails is simply not the experience we want any customer to have. We sincerely apologize for both the fulfillment error and the lack of communication. We understand why this has left you disappointed. If you're willing to give us the opportunity to make this right, please contact us directly at [email protected] with your order number, or send us a private message. We will prioritize your case, provide a return label, and ensure you receive the correct white rug as quickly as possible. We appreciate your honest feedback, and we're committed to improving both our communication and customer service moving forward.