LIVE GRUNDReviews of livegrund.com

Response from LIVE GRUNDJun 26, 2026

We're very sorry to hear about your experience. This is certainly not the level of service we aim to provide, and we understand how frustrating it must be to have made multiple attempts to contact us without receiving a response. We're pleased to hear you like the product, but we'd really like the opportunity to resolve the issue with your exchange. If you could send us a private message with your order details to [email protected], we'll investigate this as a priority and work to get it sorted as quickly as possible. Thank you for bringing this to our attention, and we apologise for the inconvenience.

Response from LIVE GRUNDJun 26, 2026

Thank you for taking the time to share your experience. We're sincerely sorry for the frustration and disappointment caused by the lack of communication regarding your order. We understand how concerning it is to place an order, not receive updates, and have your emails go unanswered. This is not the level of service we strive to provide. While stock availability can occasionally change, we should have communicated with you promptly and kept you informed throughout the process. We appreciate your honest feedback, as it highlights where we need to improve. We apologize for the inconvenience this caused and hope we'll have the opportunity to provide you with a much better experience in the future.

Response from LIVE GRUNDJun 26, 2026

Thank you for sharing your experience, and we're truly sorry. Receiving the wrong color rug is frustrating enough, but not receiving a response after multiple emails is simply not the experience we want any customer to have. We sincerely apologize for both the fulfillment error and the lack of communication. We understand why this has left you disappointed. If you're willing to give us the opportunity to make this right, please contact us directly at [email protected] with your order number, or send us a private message. We will prioritize your case, provide a return label, and ensure you receive the correct white rug as quickly as possible. We appreciate your honest feedback, and we're committed to improving both our communication and customer service moving forward.

Response from LIVE GRUNDJun 26, 2026

Thank you for sharing your experience, and we're sincerely sorry for the frustration we've caused. We understand how disappointing it is to request a cancellation promptly, receive no response, and then have the order ship anyway. We also apologize that your follow-up emails regarding a return have gone unanswered. This is not the level of service we strive to provide, and we take full responsibility for the lack of communication. If you're willing to give us the opportunity to make this right, please contact us directly at [email protected] with your order number, or send us a private message. We will prioritize your request, provide a return authorization and prepaid return label, and process your refund as quickly as possible. We truly appreciate your feedback, as it helps us improve, and we hope we'll have the opportunity to restore your confidence in Live Grund.

Response from LIVE GRUNDJun 26, 2026

Thank you for sharing your experience, and we're truly sorry for the frustration this has caused. Receiving the wrong rug colors is disappointing, and we understand how much more frustrating it becomes when you're unable to get a response from our customer service team. This is not the experience we want any customer to have, and we sincerely apologize for both the fulfillment error and the lack of communication. We agree that when purchasing premium products, you should also receive premium customer service. If you're willing to give us the opportunity to make this right, please contact us directly at [email protected] with your order number, or send us a private message. We will prioritize your case, provide a prepaid return label, and ensure you receive the correct rugs as quickly as possible. We appreciate your honest feedback and are committed to improving our communication and customer service. We hope we'll have the opportunity to regain your trust.

Response from LIVE GRUNDJun 26, 2026

We're truly sorry to hear that we let you down. This is not the level of customer service we strive to provide, and we understand your frustration. We'd appreciate the opportunity to make things right. Please contact us directly at [email protected] with your order number, or send us a private message, and we'll personally review your case and work toward a resolution as quickly as possible. Thank you for your honest feedback. It helps us improve, and we hope to have the chance to regain your trust.