LIVE GRUNDReviews of livegrund.com

As many have shared, there is NO customer service. Multiple emails without a reply, and sent to the same email as the "we're sorry, please reply to us at customerservice{blah, blah}." To add insult to injury, the product we received said it came with a 5-year warranty, but if you dig into their customer service tab on their website, they clearly state "There is no longer a warranty for Live Grund Products." !!!! Clearly this is a company to avoid at all costs! For the price paid for "luxury products," it's not worth being stuck with some that are inferior. Amazing there are so many 5-star reviews; those were the lucky ones that got something that didn't need attention. UPDATE: Wow - after over two to three weeks, we did hear from customer service and they were very apologetic. Without even asking for our defective rug to be shipped back, they sent a replacement plus a couple of gifts. Apparently there are only three people running this company, so obviously they are struggling. However, based on their response, I must change my tune! (The website still says they don't have a warranty, so take that into account, hence only four stars.) Very pleased at the genuine response and action on their part.

It took almost a year to secure this rug since 17 x 24 is difficult to secure - Got Lucky and now it is on display in my bathroom. Good Quality.

The quality of the hand towels was better than had found elsewhere. Have just moved from the Bay Area to the Midwest, and have to fill up a house with various thigs, which I did not take. Your hand towels are quite excellent.

Wonderful products---comfy--last a long time--wash/dry nicely---the only negative is they are short on certain items--which I need & will hopefully be able to order in the near future

Great product. Customer service response to online char and email were non-existent.

I absolutely love the Asheville collection of rugs. Nothing else compares! My only slight complaint would be trying to get the two sizes in the same color when I want it. Also, the colors on the website don’t really match reality. I might suggest you post multiple pictures from different angles and maybe even brighter and dimmer light!

I'm excited about trying out these towels as I have a hard time keep bath towels soft. During the ordering process I mistakenly only ordered two bath towels instead of four. The picture shows a set of bath, hand and face towels so think I got a bit confused! We use two towels a week so I like to have four altogether. The shipment took over two weeks but it was during the holidays. I'm looking forward to trying out the towels and have ordered two more bath and two hand towels.

I purchased Two sets of towels after having purchased floor mats. Washed the towels prior to use. Generated ALOT of lint after the first wash in the Dryer. Beware clean out frequently the lint collector while drying. Will see how the lint issue is after future washings. Towels appear substantial.