Lion Brand YarnReviews of lionbrand.com

The customer service was extremely poor. It took 10 days for shipping and handling to notify me they were putting my yarn in the mail. I had no communications with Lion Brand before this. I find this unacceptable, considering I paid $6 for this. Advertising and sales email me regularly. They might hold an inservice for the shipping/handling department about customer communication techniques (half star). The yarn is a pretty color and has a nice texture. It splits easily and slows a person down when crocheting (three stars for ease of use, color and texture).

My order was missing one skein of yarn (as well as multiple skeins that were refunded due to incorrect website information and availability). I reached out via email about the missing skein and received an automated reply that they were experiencing a large volume of emails and would respond as soon as they could. Several days later I received a “DO NOT REPLY” email stating a representative had already sent a ticketed response (that I never received) and to reply to that ticket or else the issue would be closed. I replied stating I did not receive the representative’s email to no response. I followed up with the original support email several times after that, again, with no response. My missing skein of yarn is still missing at the point of writing this review, which was prompted by their request for review of my purchase.

Placed an order 2.5 weeks ago. Has not shipped. No response from customer service. I'm new to crochet and forsee myself ordering loads in the future, but not from this company again. What an poor way to do business.

Exactly the same as everyone else. Really wish i had checked here first. I would never have ordered from them. I will take it up with my credit card company as this really looks like fraud. Has anyone actually got the yarn or their money back?

I received the wrong order: 2 skeins of multicolor instead of the 23 skeins of different solid colors I ordered. I have emailed multiple times looking for a refund with only a “we are super busy and will get to you eventually” boilerplate reply. After 2 1/2 weeks of near silence, I filed a dispute with my CC company and am waiting for a resolution.

I received someone else’s order and it took me well over a week to get ahold of someone at Lion to address it. That was two weeks ago and I have yet to receive any confirmation that it has been corrected. That’s almost $100 that I’ve lost and am yet to recoup.

Placed my order 2.5 weeks ago. I was charged and received a confirmation email. My order hasn't shipped and I have not been able to get in contact with anyone at the company. I've sent several emails, called a few times, left a couple of voicemails, etc. No one answers, responds, returns the call. It's been over a week since I've tried to get in touch with them. I finally took to Instagram but they are ignoring my DMs, so I started commenting on their posts since they are still posting daily there. I saw another customer doing the same for the same reason. They are deleting both mine and the other customer's comments.

They have great yarn but customer service is non-existent! I reached out twice to cancel an order and never heard back. Luckily I was able to find projects to put my excess yarn to use but good luck contacting anyone if you need them!