Lion Brand YarnReviews of lionbrand.com

I ordered some sale yarn from LionBrand.com. 1. I received notification a few days after ordering that one of the yarns (the yarn I was most excited about), was cancelled from my order without explanation (I assume it was out of stock). They processed the refund of that yarn promptly. 2. I placed my order on Aug 9. It was not picked up by the carrier until August 14th. (Too long in my opinion.) The tracking showed it was supposed to deliver on August 18. It did not. On the 19th, the tracking still showed it was supposed to deliver on the 18th so I used the Chat on the website to check on the order status and it said the order had been canceled. How could that be - so I emailed them. The person who replied said my order had been canceled (even though the order on the website showed it had been fulfilled). I then emailed them a screenshot of the order from their website and they got back to me the next day (the 20th) saying the order would deliver in the next few days. 3. I did finally receive my order later that day, on the 20th. The packing slip showed that the cancelled yarn was included (it was not). Two of the yarn balls I received had loose yarn hanging out of the yarn band (hence why they were on sale??) which I had to rewind to keep it from tangling. 4. This was my first time ordering from LionBrand.com and, although I liked the yarn, I won't be ordering from them again. It appears they need to make some improvements in order to keep up with the competition.

Shipping was extremely slow especially on a $120 order. Received notification when a shipping label was made (3 days after placing order) but not shipped for another 11 days. I was told I had to wait longer to open a trouble ticket or file a claim. Package arrived 16 days after ordering. Won't ever order again because I can go out of my way much faster to get inexpensive yarn. (Ordered on July 14, not received until July 30.)

I purchased a crochet blanket kit. The kit did not provide enough yarn in one of the colors to complete the blanket. Getting help from Lion Brand support is like pulling teeth!

I have been having e mails from Lion Brand for some time. But, it is almost impossible to buy anything other than the yarn or a kit! I tend to buy yarn when I see something I like, and then buy a pattern to use the yarn. I have been doing this for years, and therefore do not need a kit!!!! I have everything else I need. Don't think I will continue with Lion Brand.

I ordered from them over 2 months ago and my yarn still hasn't shipped. I reached out a month ago asking when it would ship, and they basically gave me no information. after 2 months had passed I emailed them asking to cancel and refund my order, and they refused. Do not order from them.

Wish I would’ve actually received my order!! Apparently they ship through Amazon now and even though my address is correct it was deemed undeliverable and sent back over two weeks ago. I have yet to receive a refund on either kit ordered!! Disappointed to say the least!!

The company has zero customer service. I have a shipping problem and cannot contact anyone. Do I really need to charge it back on the credit card? Shameful!

I ordered over close to $300 in yarn and patterns the end of May. Finally, I have received an email that states my products will ship out, but from a reseller at Orchard Yarns on Amazon. They said it was packed and ready to go 4 days ago (the 5th of June). Now, I get an email saying I'll get it on the 11th from Amazon. I wrote to customer service and was promptly dismissed. I had given them the order number and that I was unaware they outsourced their orders to resellers. I let them know I wasn't happy with how long it was taking me to get the very expensive order. This is their response: Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback and are sorry to hear about the frustration caused by the shipping delays and the unexpected involvement of a reseller. We understand how important timely delivery is, especially when you're eager to start a new project. Regarding your order, since it was placed through Amazon, we kindly ask that you contact us directly through the Amazon portal so we can assist you further. You can reach us using the following link: Contact Seller. This will allow us to address your concerns more effectively. We are grateful for your kind words about our yarn and patterns, and we hope to have the opportunity to restore your confidence in Lion Brand Yarn. Your feedback is invaluable, and we will certainly take it into account as we continue to improve our processes. Thank you again for bringing this to our attention, and please don’t hesitate to reach out through the Amazon portal for further assistance. Kind regards, Lion Brand Yarn Customer Support I made the purchase through Lion Brand and gave the order number which they didn't even bother to research. I did NOT purchase through Amazon. I also sent them a screen shot of the Lion Brand email they sent me with shipping information. I was ghosted. I will go through other companies for yarn from now on. I love Lion Brand but this did it for me. Try Knit Pro, Linde Hobbie for great European yarns, Jimmie Beans and or the variety of local sellers and crafters in your area. If you have to go retail, Hobby Lobby has a great variety of yarns as well.