Lion Brand YarnReviews of lionbrand.com

Free fast delivery Great product.

Please do not buy anything from this company. They are terrible! Zero customer service when they send the wrong item. They have no care in the world and never would send my items even though I tried to call ( no real number) and emailed them repeatedly. What a joke. I had to go to my CC company and dispute the charge

I ordered and paid £45 for a crochet kit nearly a month ago, and still not shipped. I received an email 2 weeks ago informing there was a shipping delay, but no update since . I contacted asking for update or a refund- which they have refused. Terrible customer service.

Terrible Customer Service and Order Delays I've bought from Lion Brand in the past and never experienced this low level of service. I placed a couple of different orders over 2 weeks ago (writing this on 2-8-25). The orders still show "unfulfilled" meaning they haven't even started pulling the orders together. I put in a ticket to cancel these orders as I'm moving and may not even be at this address if they ever decide to ship them. Customer service wasn't much help...she was nice but said she was the 'only one there' and clearly overwhelmed. She said I'd need to accept the order and return it at my expense. That won't happen, as again, I probably won't be here...they haven't even pulled my order. I won't be shopping at Lion again until they vastly improve their operations.

Haven't received package after 5 weeks. Contacted support and all I got back was a default/generated message telling me to wait longer.

I placed an order in January for yarn and still have had no direct communication from the company as to any reason for the delay or what is going on. I went to the website and confirmed my order was still unfulfilled yesterday and called. After about 20 minutes on hold I finally spoke with someone that told me inclement weather is the reason they can't even be bothered to box up an order much less ship it. After speaking with them yesterday and being assured my order would be prepared and shipped out either yesterday or today I still see my order sitting unfulfilled and the date I placed my order has even been changed, however I have the correct date in email of when I placed the order. What kind of shady business is that and where is my order?

I got the yarn that I ordered and I love the color selection and quality, but the processing time was LONG. I placed an order on Jan 4 and on the 9th I finally received an email saying there was a delay due to a high volume of orders. I appreciated the update but then went another 8 days with absolutely no communication and finally on the 17th received a shipping confirmation. Obviously from there any delay was not the fault of the company but just delays d/t weather, but the time from the order to shipping was two weeks! Go fulfill my order!!! They attributed it to a high volume of order but continued to run sales frequently which I’m sure just continued to increase the volume of orders. I was pretty unimpressed with the shipping time and will seriously consider just shopping in stores for yarn or choosing somewhere else from now on.

Poor customer service and delivery system by Lion Brand. After submitting an online order no ETA was provided one week later. Per customer service they had weather challenges in Georgia which I understood. After another week and no response I emailed the company to cancel the order. Still no response several days later followed by 2 vm. Finally was able to speak with a real representative who said the order was dispatched yesterday. The whole experience is disappointing. The company’s head office needs to investigate the challenges they have particularly staffing and tech systems otherwise customers will go elsewhere. I will not order from this company again. I will purchase in store.