Founded in 1878, Lion Brand Yarn Company is the oldest producer of knitting and craft yarn in the United States.
Lion Brand Yarn (lionbrand.com) has 209 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Charlotte S.
I placed an order on jan 11th, it is now jan 27th and my order has not shipped and I cannot get any response from the company about why, or a refund. They do not reply to emails, they have a horrible AI chat bot who is useless, and calling from the uk is impossible as you can't speak to anyone. Very disappointing customer service.
Michele A.
LION Brand Wool EASE Aire is a useless yarn. It is essentially one or two strings with fuzz wrapped around it. The fuzz comes off as you k it, stickes together so you can't frog a mistake and is generally bad. One skein had areas of 2-3 feet without fuss at all and a huge area with the fuzz, not even wound on but just draped on..completely unusable. I have tried to contact them and made a ticket but only response is an email that they are busy. I will never buy Lion Brand again. I have posted this in fa ebook as well.
Holly W.
Order was never fulfilled. They only send automation email responses and do not return phone calls. Will dispute the charge with my credit card.
Barbara
Be cautious when ordering from Lion Brand. I was charged immediately but the order has not been processed or shipped. It is almost impossible to contact them. Replies are automated emails. After 8 days, I attempted to cancel the order. Only received the automated reply that the window to cancel is closed. Can't find out anything else and get no response to my inquiries. I have filed a dispute with my credit card company.
Kristen M.
I received the wrong order. When I contacted them they said they would send me out a replacement however it’s been it’s been 18 days and my order has not shipped.
Helen I.
I ordered from Lion brand in November. Received a tracking number which goes to fedex but when I go to track it tells me they have not received the package. Emails to customer service ignored, messages on social media ignored. Clearly a scamming company who cannot be trusted.
Kirsten E.
I bought a gift certificate for my soon-to-be daughter in law and found the process very straightforward,easy and fast. I would definitely recommend this process.
Jacob B.
I did not receive the correct order. I have been trying to contact this place for over a week and have not heard anything back.
