Link InteractiveReviews of linkinteractive.com

Would be nice if the contract wasn't the typical three years. Overall good service.

I wish all companies provided the value of customer service we received from Link Interactive's Andrea Tech. She very patiently answered all of our questions, promptly followed up with us without making us wait, and always seemed to have our best interest in mind. The many positive online reviews for Link Interactive are definitely right on!

Starting off with the company reps: they were absolutely great, no sales pressure or tactics at all, gave me all the info I needed to make my decision. The system was easy to install, all the sensors are wireless and preprogrammed,... programming the base station took a bit longer than I expected, but it connected right off the bat, (through the AT&T network), and it connects almost immediately every time I log into it. I also got the Alarm.com smart thermostats, which I highly recommend, I can control the heat through them and I also get a real time temperature reading through the app on my phone. It can be programmed to give you a low temp alarm, a temperature you can set yourself not a predetermined temp like other companies. In the two and a half months I have this system, this feature forewarned me, (on two occasions just in the last 18 days), when my boiler failed and the inside temp dropped below the threshold I set while I was away. Either incident could’ve been a disaster with the outside temps in the 20’s, headed home immediately; (very happy I didn't come home to frozen (broken) pipes and flooding issues). I also have cameras installed, you can peek in whenever you want and the images are pretty good compared to other systems. I’m very happy with the system, keep up the good work Link!!!

Decided to go with Link Interactive for my home security system after shopping around. Made my decision based on their customer service, starting with the sales representative who answered very clearly all the questions I had and at no point was "pushing for the sale" but rather provided me with the information needed to ensure I was making the right decision (considering the long term contract). Afterwards, the tech support to complete the installation of my system was also very helpful and explained to me each step for the system configuration. Highly recommended !

I called ADT to get a quote and they were nothing but salespersons. They did not even listen my needs or try to help. When I said I will research a bit more and call back, they had an attitude so that is when I knew I am not calling them back. Luckily, I found Link Interactive based on their amazing reviews and I could not be happier that I did. When you call them, there is no pressure whatsoever. They are genuinely trying to help. In the end, I got a much better deal and their service is exceptional. Self install was super simple, everything went smooth and when I had any questions, it was answered right away. You cannot go wrong with Link Interactive, give them a try, you won't regret.

My issue is the takeover swith. We were told we could use our existing door/window sensors by installing a takeover switch. A week later and my alarm is still not up and running. Linkinteractive technical support has tried to talk me thru install, but that's like trying to talk someone thru flying a plane with absolutely no experience! I feel the sales person should not have made it seem so simple. If you don't know anything about circuit boards and all the stuff that goes with it, then don't attempt it. Also we have not been able to find anyone that is willing to work on another company's equipment.

I will recommend you to anyone

Ashley was patient with my frustration and got me through the setup process