Link Interactive started with one idea in mind. We wanted to be the leader in do-it-yourself (DIY) wireless security systems. We have accomplished this by ensuring we have great products and the best customer service. Link Interactive was formerly known as Link Home Security
Link Interactive (linkinteractive.com) has 310 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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raoden
One of the best alarm companies, I have worked with. Their customer service is the absolute best!
Response from Link InteractiveMay 3, 2017
Thanks for sharing your feedback. We will continue to work hard to earn your business. Thanks!
Olivia S.
I am very satisfied with the service that I received from Link Interactive. Debbie Elliot and Karlee were both very courteous, competent, and efficient in helping me to resolve my issue. I highly recommend Link Interactive.
Response from Link InteractiveApr 25, 2017
Thanks for the recommendation! We appreciate your feedback and will work hard to keep you happy. Thanks!
Jeanna
I worked with Jose Sandoval to decide about ny system. I switched from Lifeshield to Link Interactive because of him! He was not pushy like other companies, and he was willing to work with me to make the system affordable and exactly what I need. I just received the system and haven't worked to set it up yet, but I'm very excited!
Response from Link InteractiveApr 24, 2017
Thanks you for your feedback. We are glad Jose got you taken care of and are happy to hear about your experience. Welcome to the Link Interactive Family!!
Michael D.
Contacted Link Interactive tech support for information about programming their equipment. They offered to do it for me remotely, but I wanted to learn to do it myself. They were quick to supply the information I needed. Really appreciated their help.
Response from Link InteractiveApr 20, 2017
You deserve the best and we are happy to give you just that! Thanks for being a part of our family and please let us know if there is anything we can ever do for you in the future.
Tony
Lee was great to work with and is both curious and knowledgeable. Thanks!
Response from Link InteractiveApr 19, 2017
Thanks for your feedback! Happy you got the help you needed.
Miguel T.
Berenice Gregorio is a very qualified, attentive and responsive support member - I have nothing but praise for Berenice. However, other members of the link support crew are not as knowledgeable in the field and aren't very responsive. When we cannot get ahold of Berenice, it can get very frustrating.
Response from Link InteractiveApr 13, 2017
Thanks for your feedback! We are sorry you aren't receiving the help you need from our other agents. We will take your feedback and improve. Thanks for being a valued customer.
David
I have recommended Link Interactive to neighbors, family and friends for pricing and technology reasons. The overriding trait that sold me on Link Interactive is the transparency of their product/services and processes. For example, nowhere else did I receive details as to who exactly would be doing the monitoring.
Response from Link InteractiveApr 11, 2017
Thanks so much for your feedback. We are thrilled to have you as a customer and we are committed to earn your business.
Aziz
I called today and spoke with Lacy Bagshaw. She was a pleasure to work and chat with. She is extremely nice and really cares about her customers. She goes above and beyond to help anyone. She is very patient and explains everything very clearly. I have not ordered the system yet but we are very interested and will be signing up very soon. I will post an updated review once I receive the customized system package and activate the system plus testing it out how it all works. Thank you once again Lacy and it seems like Link Interactive is a great company to work with. I hope all will work out great!
Response from Link InteractiveApr 10, 2017
Thank you so much for your feedback. Lacy is great! We hope to earn your business soon!
