Line2Reviews of line2.com

Response from Line2Apr 14, 2026

Hello Kevin - Our customers are at the heart of everything we do, and we’re always happy to assist in any way possible. We’re also committed to sharing valuable feedback with our DevOps team to help drive product improvements that enhance the overall customer experience. Please rest assured that your feedback will be shared with our internal team for review and consideration. Thank you for taking the time to share your thoughts with us and for leaving a review. We truly appreciate it.

Response from Line2Apr 15, 2026

Hi Zach - We’re truly sorry to hear about your experience, and we especially regret that we’ve let you down after being a customer for over 6 years. That’s not the experience we want any long-term customer to have. We understand how frustrating it can be to be asked to uninstall and reinstall an app. This step is often recommended early in troubleshooting because it can resolve several different types of issues at once such as corrupt files, incomplete updates, or configuration conflicts. Regarding reliability, our Line2 service has maintained strong uptime overall. The only significant disruption during the period you referenced was the Cloudflare outage in November and December 2025, which affected many companies globally.

Response from Line2May 27, 2026

Helo Stevenharrisinvestigations - We appreciate the review and are fully committed to identifying the root cause of any intermittent issues you may be experiencing. Please contact our support team by phone, chat, or email with specific details about the issue so we can investigate further and determine what may be causing it. You can find our contact details at www.line2.com/resources/contact/ .

Response from Line2Apr 8, 2026

Hello EL- We're glad you're enjoying our Line2 app and appreciate the 5-star rating!

Response from Line2May 27, 2026

Hello Global Wakeup Movement - We reached out to you several times after your review, and we're committed to better understanding your feedback. Please reply to ticket 143988 that was sent to you via email should you need further assistance with your service.

Response from Line2Mar 31, 2026

Hello Diego - We see you reached out to us in early March via email regarding this issue, and our team forwarded some troubleshooting steps. We did not hear back from you to confirm whether the issue was resolved. We're sorry to read the steps provided did not resolve your issue. A member of our team will reach out to you by phone today.

Response from Line2Mar 30, 2026

Hello Chris - We want to reassure you that our support is handled by real people, not bots. I reviewed your most recent support request regarding calls to Mexico and see that you were sent our International calling rates. I would like to note that the International calling rates listed are per minute. In the past 12 months, we have rolled out a new app with enhanced features, and we would love the opportunity to set up an appointment with you to ensure you are using all its features and to answer any questions.

Response from Line2Mar 30, 2026

Hello Hannah - We’re sorry to hear about your issue and want to help. It appears you completed a survey a few months ago related to a different inquiry than the one noted in your review. We will have a member of our support team reach out to you today regarding calls that are being disconnected before you can answer them. This is more than likely related to your phone settings.