Line2Reviews of line2.com

Response from Line2May 19, 2026

Hello Tammy - First, we want to sincerely thank you for being with us for the past 13 years. Your loyalty and trust have truly meant a great deal to our company. We’re genuinely sorry to hear that you’ve decided to cancel your service. We understand that the recent changes to our app, along with any service issues you may have experienced, have impacted your overall experience, and we regret that we did not meet your expectations. While it’s never easy to say goodbye to a valued, long-time customer, we respect your decision and appreciate you taking the time to share your feedback with us. We will be evaluating your historical service tickets to better understand what may have occurred and prevent such service failures in the future.

Response from Line2May 19, 2026

Hello Amadeojose - Thank you for the great feedback and for taking time out of your busy day to leave a review!

Response from Line2May 26, 2026

Hello Cruise - We apologize that you did not receive a follow-up regarding your recent contact with our Customer Support team. This is not the kind of experience we want our customers to have. We reviewed your inquiry, and the original support representative will be reaching out to you via email shortly with an updated status.

Response from Line2May 27, 2026

Hello Armen - We’re sorry to hear that you continued to experience faxing issues after connecting with our team. After reviewing your feedback, Paul from our support team reached out to assist with troubleshooting, and we understand the issue was successfully resolved. If you need any further assistance, please reply to the email associated with ticket #1446397, and our team will be happy to help.

Response from Line2May 27, 2026

Hello Kings Glory Pro - We’re sorry to hear you are experiencing login issues. Please remember to log in using your Line2 account number, and if you have an auto attendant, be sure to include your extension number as well. If you need further assistance, please contact our support team at (888) 472-9900, Monday through Friday between 8:00 AM and 8:00 PM EST. We also offer extended chat support during those same days until 10:00 PM EST.

Response from Line2May 27, 2026

Hello Agneez - Thank you for the feedback regarding our service! Your positive feedback means a lot to our teams!

Response from Line2May 27, 2026

Hello Israel Catala - Thank you for being a long-time customer. Credit card refunds requests while processed in real time our side involve several steps before the credit is returned to your account. Most refunds take 3 to 7 business days for standard refunds, though some can take up to 14 business days depending on the merchant, card issuer, and payment network involved.

Response from Line2May 27, 2026

Hello Michelle - We’re always interested in customer feedback and understand that learning to use a new app can take time as customers become familiar with its features. Our team is committed to providing support through pre-scheduled appointments, as well as direct assistance via phone, chat, and email. We also offer a comprehensive library of how-to resources on our website to help along the way. We’re pleased to hear that, after speaking with our team, things are going well at this time. However, if that changes, we’re always just a phone call or chat away and happy to assist further.