Line2Reviews of line2.com

One day after signing up for a number, upon entering my login at line2.com, it said "This account appears to be closed." The options to cancel the "service" are to log into one's account (which is obviously impossible), or to call these incompetent Y-K-Ws on the phone. But they don't actually answer their line. I held for over 8 minutes before hanging up. They are unreachable by either of their stated methods and are actually a scammy company.

The team at Line 2 is second to none !

My account has literally disappeared without warning, what a sh*tshow disaster of a day!

I can't access my line2 account

Can't get in. I pay monthly whats happening

I could deal with the poor updating, but now I was having a private conversation, next thing I know everything was blocked, and they closed my account. Ok, I guess intimate conversations are a no no. I know not to use their texting service for that. I opened a new account intending to follow their vague rules, had barely even sent a few texts to test it, and they closed it too? If you want or expect any privacy, you wont have it, and your texts are monitored. No way to appeal, closed, end of story. Find a place that doesnt censor your private conversations, or monitor your conversations. Or at least be aware that this is being done. even better, they charged me for the service they closed!! Update: I've already been working on this with your support. I told them is personal. There is no appeal, no review, decision closed. They refuse to even respond now. Nor even credit me for the second line you closed, so I have to process a chargeback with my credit card co. I guess I’ll pass this on to my credit card company as a chargeback From: Sent: Monday, August 19, 2024 3:08 PM To: 'Line2 UP Support' Subject: RE: Line2: Support Request - (#1194503) In addition, you charged me 8/17 for a service you closed From: J> Sent: Monday, August 19, 2024 11:16 AM To: 'J; 'Line2 UP Support' Subject: RE: Line2: Support Request - (#1194503) Cant you allow me at least to use that new one and follow the rules, or is it just sorry you cant use our service at all, too bad so sad? From: Sent: Monday, August 19, 2024 11:00 AM To: Line2 UP Support Subject: RE: Line2: Support Request - (#1194503) My other account I created was also closed, and it hasn’t done anything yet From: Line2 UP Support Sent: Monday, August 19, 2024 10:48 AM To: > Subject: Line2: Support Request - (#1194503) Crystal S, Aug 19, 2024, 1:48 PM EDT: Thank you for responding with the required information. This account has been reviewed and determined to be in violation of our Terms of Service. As a result, the account has been closed and is not eligible for reactivation. For more information on our acceptable usage policy, please review our terms of service

Really impossible to deal with company. If everything is fine then no problem. I've been trying to do the SMS verification with them for a long time and they are of no help whatsoever. Look forward to leaving them as soon as possible. In terms of their reply to my comment, there has still not been any follow-up. I finally figured it out on my own, as there was simply no help forthcoming. If Line2 was as good at customer support as they are at monitoring online comments, they would be in great shape.

The only thing missing in Line2's DEPLORABLE company profile is a class-action lawsuit and a docket date. If you have been a 10-15 year customer- I feel sorry for you. If you are considering BECOMING A CUSTOMER-Consider yourself WARNED!!!!!!! After months over months of service req's- I am fed up and ready to act over principal. I ask one basic question and end up in an 11 sarcastic email exchange in a single day with Monique in service. The original question in this ticket was a yes/no answer needed only and it was, "do i need a code/password to port out our numbers?" Simple This is the last email I had to send to stop her. "RE: 1214-XXX-7227 - Line2: Port Out Request service@firstxxxxxxxxxxx com To 'Line2 Support' 6/19/2024 "Monique- I hope you are one of the owners of this company bc this is moving well beyond the worlds shi$$iest service experience and now approaching borderline harassment. If I have asked your joke of a company for help for over six months you would have to be a simple-minded idiot to think I would want to get into another dead-end discussion with Line2. So, heed this warning, do not respond, reply to this email or contact me again. I will gladly sue Line2 for Deceptive Trade Practices, Breach of Contract, Failure to Warrant Products and Services and Harassment. If you are not an attorney, I would suggest you find one or at least the smartest person in the building and ask them if its OK to keep fugging with this dude. Play shi$$y games and you win shi$$y prizes. Consider yourself warned. " ~~~~~~~~~UPDATE TO YOUR REPLY~~~~~~~~~~~ RIF- READING IS FUNDAMENTAL Your reply lets me know that you failed to go all the way through the 9-10 reasons Monique should have been put out the door (like Fred Flinstone did to Dino) and read the part about asking a yes/no question. Withstanding the fact that I am a 50-something year old guy w/a litany of successful companies in his wake, I and my 30 year old company First Security know all about four digit codes til the cow actually did jump over the moon! Please don't explain the four digit code. I have explained that 37,000 times to our clients-to which I might just share this experience. But it does let mew know you FAILED to read the original request-I even gave you the ticket number. Can lead a horse to water but you cant make him drink-guess that's true. Monique fired off this rocket from a bunker that you cannot defend all because I asked one question of, do I need a code to port. Twas yes or no. No explanation needed as it was already assumed. Cheers