Line2Reviews of line2.com

Response from Line2Aug 1, 2024

Hello Digi Lex- First we want to thank you for taking the time to leave us this review. Let us also apologize for any inconvenience this issue may have caused to you and your business. This is never the experience we want our customers to have. We would love to look into this more for you. Please reach out to our customer support team at (888) 472-9900 and use the reference number "TPDL730". Please also reference your Trustpilot review to any agent you are connected to and they will have you transferred to a specialist. Again we apologize for the inconvenience.

Response from Line2Jul 29, 2024

Hello, Syed Faiq- Thank you for reviewing! We are glad to hear that you are enjoying the service.

Response from Line2Jul 18, 2024

Hello Nazim Hussain - We regret to read that this has happened to you. We want to thank you for choosing Line2. We searched for an account with the number provided however, we were not able to locate one. If you did not receive a welcome letter with the account credentials or if you received an error message upon submitting your order, then the account was not created. The charges that you may be seeing on your account would have been pending charges and these charges will fall off in 5-7 business days. Our support team would love to assist you further with getting an account created successfully. Our support team can be reached via live chat on our website www.line2.com and over the phone and (888) 472-9900 on Mondays through Fridays at 8 am EST. - 8 pm est. Please feel free to reach out to us between those hours. We sincerely apologize for any inconvenience that this may have caused. We do look forward to providing you with a resolution.

Response from Line2Jul 15, 2024

Hello Clifton Mc Kenney Sr. - We are sorry to read that you are having this issue. Please note that when creating a Line2 account our process does not ask you to create a password. Instead, a temporary password is created and emailed to you in the welcome letter. After the account is created, you can then reset the password. The password that you would create would need to meet our criteria, 6-10 characters, alpha-numeric (letters and numbers ONLY no special symbols or signs). If you would like some assistance with creating an account. Our support team can be reached via live chat on our website www.line2.com and over the phone and (888) 472-9900 on Mondays through Fridays at 8 am EST. - 8 pm est. Please feel free to reach out to us between those hours. We would love to have these issues resolved for you.

Response from Line2Jul 15, 2024

Hello MIF- We regret to read that you feel this way. We appreciate you being a long-standing customer. While we may be a bit more expensive than other apps, we do not have Ads popping up, hindering the user of the service. Most of the cheaper alternatives do have Ads which may be overwhelming at times. We also provide support via chat, calls, and email, our competitors most times only offer email support. Like any other company, we do occasionally experience higher-than-normal call and chat volume, but we are here to have your issues resolved. Our support team can be reached via live chat on our website www.line2.com and over the phone and (888) 472-9900 on Mondays through Fridays at 8 am EST. - 8 pm est. Please feel free to reach out to us between those hours.

Response from Line2Jul 9, 2024

Hello CLA ARCHITECTURE- We are sorry to hear that. It is a possibility that your card was compromised. Please reach out to our support team so that we can look into this for you. We also suggest that you reach out to your bank to have your information changed as well. Hello CLA ARCHITECTURE - Thank you for allowing us the opportunity to assist you with locating the fraudulent account that was created using your card. We were more than happy to close the account and Issue the refund. At Line2, we pride ourselves on being a company with integrity and we are also happy and eager to have issues such as these addressed quickly. It was a pleasure to assist you with getting your issue resolved.

Response from Line2Jul 2, 2024

Hello Elya Spooner - We are sorry to hear that you are having this issue. If you are having issues canceling your Line2 subscription, our support team is available to assist you with the cancellation. If you wish to cancel on your end, please try clearing your cache and cookies on your device before logging on to the Line2 website. You can find our contact details at https://www.line2.com/resources/contact/. you can reach us via chat or phone.

Response from Line2Jun 24, 2024

Hello Mark C - WE are sorry to hear that you are having this issue. from time to time new accounts do require additional security verification. You will receive an email requesting a photo ID of the card, it also states that only the last four digits of the card should be visible as we DO NOT recommend exposing your card at any time for security purposes. If you do not wish to go through the process you can request a refund through our customer support team as we do have a 30-day money-back guarantee once you sign up through our website. If you subscribed through any of the app stores ( Google Play/Apple AppStore), you may reach out to their customer support. You can find our contact details at https://www.line2.com/resources/contact/. you can reach us via chat or phone.