Line2Reviews of line2.com

I’ve had Line2 for over 15 years. Now the 10DLC process comes up and I am going back and forth with Line2 for months, still without my registration approved. I’ve called and emailed many times to which my case has been “escalated” but it takes 3 weeks to get a response if any. I’ve gotten no useful information and I still have no idea what is wrong with my application. But they do charge me every time I need to re-register my account. I have to move on.

Terrible Customer Service. I have been in urgent need of changing my line2 phone number because my business relies on that number and I have not been able to get in touch with them for weeks. Sent out a request a couple of days ago and still have not heard back. Is their company even operating still !? I hate giving out bad reviews but this seems to be the only way they will respond. Very disappointed with their customer service. I hope that they realize that their business relies on their customers. I also took note of all of the recent customer service complaints. You guys should definitely take an immediate look into the issue My line 2 number is 303-785-5508 If nothing changes I will switch to a different competitor

It's taking me 2 days to get my line back.. They are asking for copy of a debit card that is no longer valid. I have sent a new card and still no response. This is rather distressful Thanks for responding and replacing my line 2; however, all of my messages are missing including important info from my upline about my business and some customer requests. Please replace all of my messages. Thank you

I've been using Line2 for nearly a decade, and while customer support was never great, the service was at least reliable. Unfortunately, over time, call quality has declined, and customer service has gone from bad to nearly nonexistent. The biggest issue is that with such poor support, making any changes to the service, including 10DLC registration, feels like a risk. Because once service is disrupted, it takes so much time and effort to get help. I'm not sure what is involved in 10DLC compliance changes in the backend. Line2 has definitely not made it easy to customers. After successfully submitted all requested info and completed the registration process, I'm still left with disrupted service for over 10 days with no resolution in sight. After waiting on hold for two hours, the hold music suddenly stopped—only to be replaced by a message saying it was now outside of business hours. Support, which was already lacking, is now completely non-existent despite the company's claim of getting back to you within 5 business days or 48 hours. Given the state of Line2 today, I highly recommend looking elsewhere if you need a second phone line.

Worst customer service of any company I have ever experienced. on hold for over an hour just to to talk to a human.

I have been experiencing an issue for the past 8 days where I am unable to send any messages through the service. Despite reaching out to Customer Service, I receive scripted responses that have not addressed my concern or provided a viable solution. Additionally, I find it quite frustrating that I am often sent a closing message indicating the conversation is over, even if I have not yet resolved the issue or am still in need of assistance. I was informed that this problem would be fixed earlier this week, but unfortunately, the issue persists. They should have an alternative solution.

This service is not worth $1. Google Voice runs circles around this service and it's free. I made a huge mistake to port to this lousy service for 2 months until my phone gets unlocked. I can receive SMS but am unable to reply to any SMS. Calls do work but the service is unreliable the app is even worse. Like it was made 15 years ago. It's nearly impossible to get any support from this company via chat, or email and forget about getting anyone on the phone. I have been waiting for days for someone to get back to my while I am not able to reply to my SMS. I do not understand how they are in business. I should have read reviews before I ported. I am so mad at myself.

LINE 2 has the absolute worst customer service. Their response to prior last bad review I bestowed upon their horrible customer service department was by sending me a link to an opportunity to set a one on one appointment with someone to figure out the 10dlc issues. The link states that all meeting times are booked out until April!! COME LINE 2. Your business is deplorable!!!!