Line2Reviews of line2.com

3.0806 reviews
Computers & Phones

Line2

About Line2

Line2 adds a second phone line to your favorite mobile devices. Keep work calls and texts separate from personal ones. Do business on the run.

Line2 (line2.com) has 806 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: line2.com
Website: line2.com
Category: Computers & Phones
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 61% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Line2 reviews

806 approved reviews, newest moderated first

Kimberly A.
Mar 13, 2025
Not able to text clients due to 10DLC process
I was stuck for 28 business days not being able to text my clients due to the 10DLC verification process. After being told it would only take 4-14 business days at the beginning of the process, 28 days in, they changed the time needed to complete the process to 2-3 weeks more. I left this service and went to Verizon for a second business line on the same phone.
Response from Line2Mar 13, 2025
Hello Kimberly A. - We regret to hear that you had this experience. Please keep in mind that the 10DLC SMS registration is not implemented by LIne2 nor is your registration approved by Line2. The 10DLC SMS registration is approved by The Campaign Registry (TCR), which is a third party organization responsible for the registration of your number. The registration is not exclusive to Line2 but is industry wide. You can visit their website as well at www.https://www.campaignregistry.com/ for more details. While we do have a 10DLC registration that assists with guiding you so you may have the best chance of approval, we cannot approve the registration for you. Again we apologize for the inconvenience this may have caused.
Michael
Mar 12, 2025
Nonstop Issues and Non-existent Support
I have, painfully, been a Line2 customer for years. No more. Each time I manage to get one issue more or less resolved, another issue pops up. I have had almost nothing but problems and regret giving them a chance for so long. Their technical support is essentially non-existent. It's incredibly rare that somebody actually responds on the phone line, and most of the time nobody actually responds to support tickets submitted online. Over the years, I have spent countless hours on hold. When somebody actually responds, they are generally very unhelpful and seem to have no clue about their own platform they are supposedly supporting. My most recent issue is that none of my SMS messages to my clients are working, even though I am led to believe they are via Line2. I don't know how many times I have had to delete and reinstall the app, which only sometimes fixes issues for only a few days. This entire service is trash and I am officially changing providers.
Response from Line2Mar 13, 2025
Hello @Michael -We regret to hear that you are having your issues. We're sorry you have not received immediate assistance. We have been experiencing higher than normal call volumes, this is as a result of the 10DLC SMS registration. Our support team is working to ensure that all of our customers are assisted as best as possible. Please also ensure that you have completed the 10DLC SMS registration as failure to do so will result in your outbound SMS being interrupted. You can reach our customer support team via chat, email, phones, and of recently Facebook messenger.
Barry B.
Mar 11, 2025
This is a business line
This is a business line. I have calls that go right to vm. At times, I can't dial out. At times I won't get a text message for hours or days. They censor my content, can't use the word "gun" as it's scary. ( I used it for my gun shop) I hit the "i" next to a number and it crashes the app. I called several times and couldn't get through. I did get a response through email when I told them I needed the pin to port the number to another carrier. Ongoing issues of one sort or another since I signed up. It's worth it to me to spend more by going to Ma Bell. Content added 03/12/2025... I went to AT&T on 03/11/2025, spent about 20 minutes in the store, and they had me switched over. Much less time to drive there, switch over and back than I spent on hold with Line2 last time around, or at any time for that matter. As we say in my family "The best is the cheapest". Especially true with phone service. Don't waste your time here.
Response from Line2Mar 11, 2025
Hello Barry B - We are sorry that you experienced SMS text message blocking. Carriers have recently enhanced carrier filtering to protect consumers against spam, illicit content and fraud. We're working to ensure our customers' messaging channels meet updated compliance guidelines. The first step is identifying our customers as personal or business. We would love to look into your other issues for you. Since we do not have contracts, you can port the number out, but you will need the PIN as you were advised, you can simply request the PIN and we will provide this to you. Please feel free to reach out to us https://www.line2.com/resources/contact/
Allison H.
Mar 7, 2025
There is zero phone support for…
There is zero phone support for functionality related questions from this company. If you have a problem, too bad. You are on your own.
Response from Line2Mar 10, 2025
Hello @Allison Hund - We are sorry to hear that you had this experience. We know how frustrating this can be. We have been experiencing higher-than-normal hold times due to the 10 DLC SMS registration. Our support team members are working to ensure that all our customers are assisted. Our chat and phone team would love to troubleshoot what may be occurring, you can find our contact details at https://www.line2.com/resources/contact/. You can even reach us via Facebook messenger.
K Richard P.
Mar 5, 2025
Works but is limited and expensive
Works but is expensive for the service provided and functionality is limited. Authentication is inconsistent and overly frequent. No way to play messages over speaker in the app. No way to block text messages. No way to bulk delete. No transcription of messages. No way to limit notifications, say, to numbers in your contact list. I got this to catch spurious phone calls on my oldest number. It does that but it’s a major nuisance to track and delete dozens of spam calls per day with this old tech. Customer service is useless. For the speaker issue they told me flat out that was an iOS issue. It patently is not.
Response from Line2Mar 6, 2025
Hello @K Richard Pixley -We are sorry you had to reach out to us regarding your Line2 service. Did you know we offer live support via chat and phone Monday through Friday between 8 am and 8 pm EST? Our chat and phone team would love to troubleshoot what may be occurring, you can find our contact details at https://www.line2.com/resources/contact/
Kurt
Mar 4, 2025
Nobody answers phone calls
Nobody answers phone calls. My Email is in limbo because my Line 2 phone number has been my 2nd verification link to open my Email. It’s costing me $$$ and I’ll apparently have to seek legal action...
Response from Line2Mar 5, 2025
Hello Kurt - We're sorry you have not received immediate assistance. We have been experiencing higher-than-normal wait times. Did you know we offer live support via chat as well, Monday through Friday between 8 a.m. and 8 p.m. EST? Our chat and phone team would love to troubleshoot what may be occurring, you can find our contact details at https://www.line2.com/resources/contact/
Ashok M.
Feb 27, 2025
Nightmare with Line2
Poor customer service. The Android application never worked; most of the time, customer calls always went to voice messages (VM). Sometimes, the SMS doesn't appear for hours, and voice messages are not visible for hours. Even after viewing SMS or listening to VM, they appear new after a few days! After 2-Feb-2025, now outbound SMS nightmare. I am trying to register for a campaign but continue to get rejected, and there is no way to find out why. I spent hours trying to get the Android application to work in the past, but it never did. Finally, I am moving to another provider.
Response from Line2Mar 3, 2025
We're sorry that you encountered this experience. please try clearing your device(s) connections to our services by following the instructions below. All steps must be followed in the order given. Please do not skip any steps:  1. Sign in to your dashboard here 2. Click Settings  3. Click "Log Off All Devices" on the left-hand side  4. Uninstall the app 5. Reboot your device  6. Reinstall the app 7. Log back into the Line2 App and try making a few test calls to your Line2 number We also recommend that you reboot your Wi-Fi router (unplug for 15 seconds) to refresh your internet connection before logging back into the app.  We would love to look into your other issues for you. Please free to reach to us https://www.line2.com/resources/contact/
Marie B.
Feb 26, 2025
This service sucks
This is my business account, I can no longer email or get texts. I have called customer service over 12 times an no one ever answers. I have called emailed and chatted with you since Last November, no results! You can not get ahold of a real person! I DO NOT RECOMMEND THIS COMPANY
Response from Line2Feb 26, 2025
Hello Marie Buckingham - We're sorry you have not received immediate assistance. Did you know we offer live support via chat and phone Monday through Friday between 8 a.m. and 8 p.m. EST? Our chat and phone team would love to troubleshoot what may be occurring you can find our contact details at https://www.line2.com/resources/contact/

Line2Reviews of line2.com

About Line2

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Line2Reviews of line2.com

Line2 reviews

Not able to text clients due to 10DLC process

Nonstop Issues and Non-existent Support

This is a business line

There is zero phone support for…

Works but is limited and expensive

Nobody answers phone calls

Nightmare with Line2

This service sucks

About Line2

About these reviews

More in Computers & Phones

CallTools.com

CashForYourMac

EndSolve LLC

Custom Lux PCs

Line2 reviews

Not able to text clients due to 10DLC process

Nonstop Issues and Non-existent Support

This is a business line

There is zero phone support for…

Works but is limited and expensive

Nobody answers phone calls

Nightmare with Line2

This service sucks