Line2Reviews of line2.com

The phone line was crackly and had a significant delay. It was hard to hear.

Line2 still won’t honor my paid-in-full 2 year contract for service. It’s been since October 2024! Phyllis Nichols nicholsphyllis at a o l dot com

All Is good & excellent support

1) Their promise of price staying at $14 is now $28 is broken. 2) App has so many bugs. Most they never fixed and I don't see them trying above reinstall which never fix anything. 3) Address book sync stop working years now, keep getting errors to connect it and they told me they are aware of the issue, they never fixed it. 4) Many more issues, most recently it's trying to force me to link to my cell phone number like other phone service and I do not which to make or receive calls on my personal cell. UPDATED REPLY TO LINE2 Nov 14, 225 3pm EST I got your response, if I wanted a lower grade plan I would have started with one 8 years ago. What point will it make to downgrade and not have the features I need which was the reason why I got line2 in the first place? Why don't you go back and look at all the trouble shooting tickets I have put in over the years, all the notes you guys logged and why not try to reach out with a solution since you claimed you have one? Just easy for auto payment and not care? Why I know it's a lie, you guys told me that before and after working with your customer service people nothing was done or still did not work. Also last I spoke to someone I was told you guys were focused on a new version being built from the ground up and much attention or updates were been given to the first generation app I have... FAT LIAR. I have all my screenshot of ever ticket I have submitted and your email responses even the ones closing tickets before i can respond it issue was fixed.... no point App on phone now seems to not give me any area to write reply to anyone, only place I can do it is now on my computer not the Moto E or Samsung What about not being able to view videos sent by anyone only pics, fixed that too? And the computer version which every single day I have to re-start my app to use it, like clock work it stays in a reconnecting stage never connect unless you close it and reopen on a computer that does not turn off. You've fixed that too? Fixed how it forcing us to link and make calls thru our personal phone number versus just data or WiFi? EVERY DAY, every time you open the app on phone samsung or Moto e, to use it this stupid dialog is preventing you from using as per your intentions, I have figured out to close it and reopen it back fast to by past it and access the app's features to answer calls and make calls or texting.... YOU GUYS, really a sorry bunch. And am still paying the $28 a month aren't I... double the promised rate I was to be grand fathered in, that you can't deny? I have made and spoken to too many of your reps and I can't remember once anything was solved on a single phone call... deleting and reinstalling and checking settings. Makes no difference it's just to give hope like something is been attempted. SOLVES NOTHING in fact problems got worst.

I was a Line2 subscriber for over 10 years. The interface was never updated during that time; the set up instructions were not easy to folow and the call flow interface was unreliable. I was especially disappointed with the transcription of incoming messages and the irregular delays in receiving calls or messages, no matter if the calls were routed to me directly. I did like the ability to reroute calls on the fly, but the price increases became incompatible with my business model and there were simpler, less expensive and more reliable virtual attendant options available. I had no brand loyalty and Line2 never established a relationship with me - in fact they wee quite combative when I terminated my service and asked for a refund of the annual fee that they actually charged to my credit card several days before the commencement of a new plan year. I was also displeased that a series of numbers that I had ported in way back in 2008, would not be ported out to my new provider. Upon doing further research on the topic, I suspect the reason why the company had changed its porting policy (which was never communicated to licensees) is because certain area codes are no longer assignable, so they have value. Given that I had ported in a block of numbers with this certain area code and phone numbers that were not only consecutive, but also easy to remember and looked good on business cards and stationary (think 0001, 0002, etc). I've now learned how to "mask" phone numbers, so I was able to partially achieve what 'i had before. Also, with the advent of AI, newer, novel options make the use of a stand alone virtual agent, such as Line2, completely unnecessary.

Quick response! Great communication. They quickly resolved my issue.

Great dealing with Gregory. He resolved my issues and was very professional. Highly Recommended.

I was not able to log in or use your services Can you please refund my account and I want to cancel my service.