Line2Reviews of line2.com

It always locks me out without warning and I was never sent a notice that my subscription was canceled and I need that number for critical phone communications.

The app requires the user to frequently sign out then sign back in or some messages will not be received. This is a burdensome task to remember to do and to actually complete the process. The app operators have also recently introduced restrictions on the language one can use when texting through the app. I don’t believe adults should have to censor their language. Furthermore, the language restrictions sometimes don’t make any sense; for example, the phrase “Give me a ring” is not allowed…since when is this an offensive thing to say when you want someone to call you back? @The App Operators: Please figure out how to automatically synch messages so we don’t need to constantly log in and out, and remove the silly language police restrictions.

Starting in mid December of 2024, I have not been able to make calls to international numbers, or send text messages to international cell/mobile numbers. Despite several interactions with technical support (including escalations to second tier support), this issue has NEVER been resolved. Also, several text messages that were sent to my phone by friends (mostly from international cell phone numbers, but also from some domestic numbers as well) during the month of December 2024, and the first few months of 2025, NEVER ARRIVED to my Line2 dashboard or to the Line2 app on my phone. Although those messages (and I’m sure many others that I do not even know I’m missing) are lost forever, eventually I did start to receive some domestic text messages again, but only after multiple additional interactions with technical support. I have come to not trust the reliability of the Line2 service and have asked my friends to use an alternate number when contacting me. I was holding on to the Line2 service for several months so that I would have history of conversations to go back and review, but apparently those are no longer being retained beyond a few months, so I guess I’ve lost all of that history now, too. I have been a customer of Line2 for over 20 years, but it is time to port my number over to a more reliable provider. I have waited too long to do that. I’m VERY disappointed in the loss of quality and reliability of the Line2 network and the lack of resolution to my problems after multiple attempts at trying to get it fixed. Customer support is not very helpful in this regard. UPDATE: I have reviewed the reply from Line2. Although I appreciate the apology, that does not really help my situation. I would still like to get resolution to my issues, and a history of all messages that were received for me (both those that I received on my App / Dashboard and those that never made it through). You obviously have my Line2 number (ending in -5182), so please reach out to me if there are any updates to the resolution of these issues. If I do not respond there, it could be that the previous or a new problem may be preventing messages from coming through. Please follow up with an email to the address associated with my account.

to get my app working with a password is very arduous, and no clear pathway. it says contact costomer service with no link to do that, password resets sould be easy. Ron.

Staff is helpful, but Line 2 is iffy at times. Some troubles with texts on desktop, and others to send texts to Line 2. But staff helps when it can. Glad to have the service.

Consistently Unreliable Core Features. Line2 no longer connects to Google Contacts. The basic network connection fails often for no reason, so I have to exit and reopen the app to see new activity. Drop down menus fail. Text messages are laggy and scrambled. All of this has all been broken for years. Now, the app crashes upon opening on my otherwise well-functioning Win11 laptop. No fixes in sight for any of these issues. If it weren't for logistical switching costs and my fear of them screwing me over with respect to the phone number, I'd leave Line2 in an instant. EDIT TO LINE2's REPLY Forgive my skepticism with respect to your reply. I have already had MANY support threads with Line2 going back quite a few years. No bug mentioned here has ever been fixed. I think Line2 has (a) given up and (b) chosen not to admit that they deem my Line2 version unworthy of support. As for the more recent and showstopping Win11-app-crashes-completely-during-login bug, that has been dragging on for 3 weeks now. After waiting 4 days for a reply, I got an email from Line2 support telling me to be patient. How am I supposed to conclude anything other than this record reveals Line2's true intentions and the reply is just PR/marketing/advertising/salesy BS? Line2: Stop the hollow words of support. Instead, make your software reliable. P.S. I just went through my email support threads with Line2. It reminded me of another brutal Line2 failure: They deprecated outgoing texting *completely* and permanently without telling me. Support said they had to do it to protect their network and offered no explanation for why they couldn't warn me in advance (but could keep charging in full). They also said I could switch Line2 platforms, but the transition would involve between seven and THIRTY days without the phone number working. This is what prospective customers should expect.

They were not able to explain the error message or resolve the issue but the agent tried everything

i still do not have the text messaging feature on my line2,,, no one has helped me, and it shows that none of you care to help.