Peter P.
I’ve been a Line2 customer since 2017…
I’ve been a Line2 customer since 2017 and have been paying $230USD per year this whole time. I recently discovered that Line2 now offers a $96/year plan, and according to the representative I spoke to, this lower pricing has been available since at least 2021. I was never informed about the new plan, never notified of the price change, and never given the option to switch. That means I overpaid for years without Line2 ever reaching out or being transparent about updated pricing. When I contacted support, the representative confirmed the cheaper plan has been available for years, yet Line2 offered no refund, no partial credit, and not even an apology for the overcharges. This is a serious issue with pricing transparency and customer fairness. I trusted this company and paid on time for years, but instead of loyalty being valued, I ended up paying more than double the cost other customers were paying. Extremely disappointing experience, and I’m sharing this so others can review their billing carefully.
Response from Line2Nov 20, 2025
Hello Peter Panntero - Thank you for taking the time to share your feedback regarding your experience with Line2. We sincerely apologise for the frustration and disappointment you have encountered regarding the pricing of your plan. We value your loyalty as a customer since 2017, and we understand how disheartening it must be to discover that you have been paying a significantly higher rate without being informed of the available options. Transparency and fairness are fundamental to our relationship with our customers. We have not sent out broad announcements about the new platform and associated plans, as we want to avoid making our long-time customers feel forced or pressured into switching platforms. All original Line2 services and applications remain fully supported, and many legacy users prefer to stay on their existing setup, as certain features and workflows may operate differently on the newer version. At the same time, the details about our updated plans and platform are publicly available for any customer who wishes to review the options and make a change at their own pace. Our goal is to support both customers who prefer the legacy experience and those who want to transition to the updated version, without disrupting anyone’s current service. If you’d like to speak with a specialist for further assistance, please submit a request at this link: https://line2.zendesk.com/hc/en-us/requests/new. Include code TP1120OS in your message so we can prioritize your case and arrange outreach promptly.