Any questions about your order, please contact us through the e-mail [email protected]
lilipretty.com (lilipretty.com) has 392 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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392 approved reviews, newest moderated first
Marie
False representation Do not buy from that company, what you will receive is far from the picture you see on their site. Very bad company with poor customer service too.
Response from lilipretty.comNov 28, 2024
Dear customer, Sorry for the inconvenience, could you please tell us your order number or email address? We will contact you as soon as possible and help you solve your problem. Looking forward to your reply. Have a nice day
Kathleen
The item I received was nowhere near what the picture showed. I was so disappointed. Do not buy from this company
Response from lilipretty.comNov 28, 2024
Dear, We are very sorry for the bad experience you had with this purchase. If possible, please tell us your order number and we will help you follow up to solve your problem. Please let me know how you would like to proceed and I will do my best to help you. We strive to provide quality products and excellent service, and unfortunately we were unable to do so this time. Your comments are valuable to us, and we will improve our services and strive to do better. Thank you for your understanding, and I hope to solve the problem for you. Best regards.
Ana Q.
They are a scam, refrain from buying anything, they use fake photos, what you get is of low quality, not to say terrible, please it is like throwing your money in the trash.
Response from lilipretty.comNov 28, 2024
We apologize for the inconvenience. We have contacted you by email and hope to help you solve the problem. We look forward to your feedback.
Lilpretty not so P.
They sent me the wrong item and refused to fix the problem. In addition they were very rude. Don’t trust this company. They will take your money and just send you wherever they want.
Response from lilipretty.comNov 4, 2024
Dear, We are very sorry for the bad experience you had with this purchase. If possible, please tell us your order number and we will help you follow up to solve your problem. Please let me know how you would like to proceed and I will do my best to help you. We strive to provide quality products and excellent service, and unfortunately we were unable to do so this time. Your comments are valuable to us, and we will improve our services and strive to do better. Thank you for your understanding, and I hope to solve the problem for you. Best regards.
Wendy J.
Please read before considering buying from Australia. This company is in China and they do not offer free returns even if the product is faulty, or very bad quality item or a bad knock off making it unwearable. They might offer you $5-$10 to keep the items but I wanted to return them. I sent the items back via Australia Post and it cost AUD$53 but I spent approx AUD$200 with them . PLEASE BEWARE IT IS A SHAM. The products are dreadful.
Response from lilipretty.comNov 28, 2024
We are sorry for the bad experience. We have contacted you by email to follow up on your issue.
Susan
Just try to return the extremely poor quality item that appeared totally different on the website. Nowhere on the website does it say that items must be returned to China in order to get a refund. Oddly enough, the package arrived from Grapevine, Texas. First $3 then $5 was offered. Stay away.
Response from lilipretty.comNov 28, 2024
Dear , I sincerely apologize for the disappointment you've experienced with your order. I understand how frustrating it is to receive an item that does not match your expectations, especially after a long wait. We strive to accurately represent our products, and I'm truly sorry that the dress you received did not meet your standards. I appreciate your feedback regarding the return policy and the quality of the item, and I assure you that we take such concerns seriously. If you're open to it, I would like to assist you in finding a resolution, whether that be a replacement or compensation. Please reach out to us directly, and we’ll do our best to make things right. Thank you for your understanding.
Sonia C.
It’s a really scam company, the item doesn’t matched with the picture. Really poor quality. Don’t buy anything from this company.
Response from lilipretty.comNov 28, 2024
Dear, We are very sorry for the bad experience you had with this purchase. If possible, please tell us your order number and we will help you follow up to solve your problem. Please let me know how you would like to proceed and I will do my best to help you. We strive to provide quality products and excellent service, and unfortunately we were unable to do so this time. Your comments are valuable to us, and we will improve our services and strive to do better. Thank you for your understanding, and I hope to solve the problem for you. Best regards.
Chris S.
I will never order from again. It is one of those site from China where you can not exchange anything. If you don’t order your size the first time, there is no exchange. You either have to pay outrageous shipping fees to return it or they give you $3 and you keep the item.
Response from lilipretty.comNov 28, 2024
We apologize for the inconvenience. We have contacted you by email and hope to help you solve the problem. We look forward to your feedback.