Wrong items sent - will not replace or respond to emails
Bought items online. They sent the wrong size shirts. Been trying for weeks now to get them to resolve the issue. Will resort to a charge back since all my emails have been ignored.
Update: They responded and made it right. Took a minute but Im glad it worked out
CH
Chatters
We had Lani N
We had Lani N. come in to replace a tap for one of our styists sinks. He was super helpful and informative. Lani completed the job super quick as well
SA
Sara
FAST shipping and GREAT product
FAST shipping and GREAT product! Love them all!
JL
Janette L.
Great products
Great products. Speedy shipping and good costumer service.
JM
Jay M.
Awesome designs with great quality
Awesome designs with great quality. Love the material of the shirts, the unique prints are cute and everything seems shipped and handled with care.
SM
Sam M.
I ordered some stuff about a month and…
I ordered some stuff about a month and a half ago. Have I received it? No. Have they answered my emails? No. I understand they are going out of business but damn-a little customer service goes a long way. I asked for a refund and still no answer. Idk if I’m going to receive my purchase but this is terrible of them. I wouldn’t buy from them especially since they are going out of business. They are probably going to keep your money.
FO
ForzaInter
Totally ignored me
I saw someone wearing a Bulkasaur tank a while ago, asked them where they bought it and they told me where. Said tank was no longer on their website so I contacted tuffntiny both on FB and by email asking when or if it would be back in stock. No response at all. Completely ignored. Nice! Won't give below 3 stars since I haven't actually bought anything so don't know if their service to actual customers is as bad as their (not) replying to potential customers.
Response from TuffntinyOct 17, 2019
Apologies for not replying - we no longer carry that collection.
MI
Michael
Enquired by email several times and…
Enquired by email several times and also on Facebook about re-ordering tanks I’ve bought previously, but they’re overworn at this point so I want to buy them again., They’re all Pokemon ones which I guess they have been threatened with legal action by Pokemon and never had permission for them to begin with as there’s no trace of Pokemon anywhere on their site or social media. Anyway I was ignored completely, repeatedly, whatever is going on with them soon going out of business if the Pokemon merch won’t be coming back it takes seconds to give at the least a standard copy/paste response
EDIT: In response to their response:
"So this review isn't based on you actually placing an order and having an issue? We don't have something you want for sale so we get a 1 star review? If it's not on our site, it's not for sale. Do you send emails and messages with the intention of leaving bad reviews to every company that no longer carries something you want or just us? We make what we make and sell what we sell. It's not any different than any other brand. If you didn't get a response consider that we are a small business and there is only a few of us and thousands of you guys. You seem like a smart person Michael, if you didn't get a response, and we don't have it on our site, then you could have moved on with your day. Instead you choose to decrease our good rating here. Karma."
which I have copy/pasted in here as they deleted the last one, I am a customer who bought half a dozen items in the past, overpaid like f*** for UK shipping in the process, cost per tank to ship was almost the same as the tank! After wearing said items which were honestly great quality for their price - shipping, I wanted to replace them, they had vanished. So as you have straight up admitted ignoring previous and potential customers is totally acceptable because I'm 'one of thousands' (yeah right, with the stock you have left?! lol) As you can see their response is hardly the sort of company you would want to buy from, I'm not important enough to warrant a response because I wasn't contacting them about an order recent enough to warrant a response!
Response from TuffntinyOct 17, 2019
So this review isn't based on you actually placing an order and having an issue? We don't have something you want for sale so we get a 1 star review? If it's not on our site, it's not for sale. Do you send emails and messages with the intention of leaving bad reviews to every company that no longer carries something you want or just us? We make what we make and sell what we sell. It's not any different than any other brand. If you didn't get a response consider that we are a small business and there is only a few of us and thousands of you guys. You seem like a smart person Michael, if you didn't get a response, and we don't have it on our site, then you could have moved on with your day. Instead you choose to decrease our good rating here. Karma.
In additional response:
So you missed the point Michale. We are a small home run business, with a life and family to take care of. We are human, incapable of responding to 100% of every comment, message, inquiry most ESPECIALLY if it doesn't involve an order - think for a second, if we did that, it would consume our entire day, with no time to actually design or make our products. My grandmother always said ''Assume only to make an ass out of yourself''. If we don't have something for sale and we didn't respond directly to YOU, about what we have decided to sell or not sell, maybe you could have just moved on with your life instead of slander us here. I'm sorry you didn't get a response, but we do our best with the working limitations and time we have in a day. Sometimes our best isn't good enough, and that's the case here. We're working to improve that.