Lilienthal Berlin USAReviews of lilienthal-berlin.com

Worst customer service ever!!! Took 5 weeks to get the watch. I needed it for vacation trip and received it after I got back. Requested a return label. No response. Called 20 times, no response. How can they stay in business? Never ever had such bad service. I am at a lost on how to get my money back. i haven't even open the box as I just want to return it

This really seems to be a scam. I bought my watch back in March, waited 5 weeks for the delivery, then I got an email saying that there was a delay and the new delivery date was for July (about a week ago). No signs of the watch. Wrote 2 emails to support and no answer, call the line within the schedule (2 1/2 hours) and no connection (sounds like the old land lines when they were busy). Will start getting my money back from the bank

I ordered my watches a month ago. One said it was back-ordered, so understand why it hasn’t shipped but the other said 2-5 days delivery and a month later, nothing. They don’t respond via email and they don’t pick up phone-calls.

2/21/2024 - I ordered the Lilienthal 1 Original Silver-White watch and was promised a 03/08/2024 Delivery Date. Order number 2102947. 8/14/2024 - Watch finally delivered nearly 23 weeks past the promised delivery date. On the flip side I love the watch!!!

I ordered a watch in AUGUST 2023, and it still has not been delivered. I received an update that it would be shipped on November 25, and that did not happen. Customer service, while polite, has been stonewalling (I'm guessing it's out of their control). It's December 14, and I don't know if I'll ever get my watch. So much for German efficiency.

No watch and no updates. They do brilliant, aggressive marketing but offer no service. Ordered two watches within days of each other around Thanksgiving as Christmas gifts. Order confirmation (and advertising) said 2-5 day delivery. After 10 days, emailed about my first order and got ghosted. Two days later emailed about my second order. Got a canned reply four days later that the item would NOT ship for another two or three MONTHS because of "demand". Unacceptable! Don't sell things you can't deliver!

Ordered a watch for my husbands birthday, and it arrived damaged. Emailed them with no response as of today, called their number just now and there’s an automatic reply saying that their voicemail box is disabled. Currently contacting the BBB.

Got ghosted by this company in the return process. I decided I didn't like the size of the strap on the watch I ordered. I requested a return: first they sent me a link that was for US customers only (I am in Canada). After I notified them that the return link wouldn't work they emailed me a working return label. I sent the item back and then a week or so later it was returned to me with a reason of "hold expired". I emailed Lilienthal and they said just to send it back again with the original label. I responded telling them the original shipping label was now expired and unprintable - I never heard back. Up until my last email to them they were very quick to respond (within one business day) but I have not not heard from them for over 3 weeks. I have sent follow up emails asking for a response and even called and left a voicemail. Nothing.