Lilienthal Berlin USAReviews of lilienthal-berlin.com

Read the reviews and decided to order a watch anyway. They didn't send a shipping notice until I emailed them 3 weeks later. At that point they told me that they didn't have my strap and it would take another month to come in or they could give me a different strap. I asked for a full refund. A few days later they emailed to confirm that they would issue a refund and 2 hours later, I got a shipping notice email. Told them I had asked for a refund, with their confirmation, and they said they couldn't do anything about it. I somehow got the watch with the right strap a week later (apparently they found the strap). It's not nearly the quality I expected though. There's no manual, warranty, nothing in the box either. You get more out of Fossil sadly. I asked for a refund, again. All this to say, terrible service and not worth the hassle. Very fishy practice.

This company has the worst customer service I have ever experienced. Not only did they send my item incredibly late (the watch took over two weeks to arrive), but they are currently ignoring my requests for a refund. I returned the watch two days after receiving it, having not even removed it from the box and they have yet to issue me a refund because they claim they have a "7 day inspection", and then following that up to 7 days for the funds to return to me. They received the return on August 7th and I still have not gotten my money back and it is mid September. When I email to get updates I get the same reply of "our warehouse is behind schedule" but this should have nothing to do with me getting my money back for an item returned following their policies.

I’ve left a previous review with updates on the Lilienthal Berlin page, but I wanted this to be independent. After posting it they requested I move it to the USA page. From the start there was no communication after ordering. On the site and on my order confirmation it stated 2-5 day delivery. After no shipping confirmation and multiple emails sent over a couple weeks, I posted a review on here and received a reply within a day. At first I was told it would ship shortly, then a couple weeks later I was told it was back-ordered and would take several more weeks. I saw it was back in stock and sent another email, being reassured my watch was undergoing one last quality control check and would ship very soon. To get a response, each time I had to update my previous review. During the following weeks waiting with no update, I decided to open a dispute case with my bank. I was just recently refunded by my bank. I advise anyone else having this issue to do the same. I am disappointed about the whole ordeal though because I genuinely wanted the watch. Stated 2-5 day delivery, and at 3 months I’m able to clean my hands of the ordeal.

Ordered a watch on July 6/24. Got confirmation on July 7 th order was received and will be boxed and shipped. I have sent 7 emails to date(July 30/24) and not received one response? Watch was not on back order and was suppose to be shipped in 2-5 days. The worst part is they have taken my money but I have no watch! I can’t believe a company can have a customer service email and no one responds. I don’t know what to do next?

It wasn’t until I submitted my review on this platform that I finally received a response. The watch I ordered for my husband was finally shipped and received within days of the long awaited shipping confirmation. My husband is happy with the watch; however, I am not sure I would order again. I would hope that the company does something to improve their current customer service practices. I ordered a watch as an anniversary gift for my husband that he saw advertised on Facebook on May 24, 2024 and was notified that the shipping date would be July 7, 2024, which has come and gone. I have sent three emails to the email address they insist you use and have yet to receive an answer as to when I can expect to see shipping information for my order. In addition, I called the customer service phone number and was again redirected to the same email address that I have not received a response from. I would like a shipping date ASAP or a full refund.

Poor customer service, they turned off their contact phone number.

Reading some bad reviews on this company. Unfortunately I ordered a watch for my wife, for our anniversary. Seven business days ago. Sent three emails to their service email, and zero replies. Guess I’ll have to contact my bank as well to get my money back

Update: I emailed them and they still haven't replied. I also returned the watch and can see it is delivered but they are not processing my refund. The watch has been back in their possession for over a week now. Zero stars is more like it. I placed my order 7/4/24 with expedited shipping. We were getting married and this was a day of gift for my groom. 3 business day, no shipment notification. I spoke with Charles on the phone who stated he would try to have it shipped that same day. Almost 20 days later, NO SHIPMENT. At this point I've requested they cancel more order, multiple requests with no reply. I disputed the transaction with my bank and they ship it the same day. I don't want your product, our wedding day has passed. Your customer service is absolutely horrible. DO NOT RECOMMEND THIS COMPANY.