Lilienthal Berlin USAReviews of lilienthal-berlin.com

Response from Lilienthal Berlin USAMay 30, 2025

Dear Michael, We are sorry to hear that your watch has stopped. We would really like to help you. I couldn't find any emails from you, so I'm not sure if you've already contacted us with this problem. Please email us at [email protected] so we can help you. It is important to us that you are satisfied, so once again we apologise and ask you to give us a chance to help you.

Response from Lilienthal Berlin USAApr 23, 2025

Dear Chantal, I'm sorry you had to wait a long time for a reply. It is really disappointing and frustrating. I'm sorry to hear that our watch didn't fit you, but it happens. In no way do we deprive our customers of returning an item within the time limit. But I realise that the return process has been delayed for you. For some reason we couldn't find emails from you right away. However, I see that despite this, our team has already sent you a return label. Please use it. Once we receive the watch, we will initiate the refund process to your account as soon as possible. Again, I'm sorry you had to wait a long time for a reply. I hope that this situation will not spoil your opinion of us and that you will decide to get acquainted with our other products.

Response from Lilienthal Berlin USAApr 14, 2025

Dear Daisy, I'm sorry to worry you, but I assure you there's no need to be worried. I'm sorry you had to wait so long for a reply. I have looked into your refund issue. As our support team has already replied, the problem is that we cannot process the refund manually once a case is initiated through PayPal, so we have to wait for a decision from PayPal. As soon as we can, we will process the refund from our end, but unfortunately this is not possible at the moment. I know that delays in refunds are not trustworthy, but we are doing our best and ask for your continued patience. I am sorry to hear that you were not satisfied with our service, but I hope that you will change your mind about us.

Response from Lilienthal Berlin USAMar 24, 2025

Dear Jessica, I understand your frustration and apologise for it. Thank you for bringing this issue to our attention. As my colleague replied to you, we are looking into your situation. Also be assured that the funds are on their way to your account and will be credited to your account according to the terms of your chosen payment method. I'm sorry we couldn't satisfy you and your requests. Believe me, that wasn't our plan.

Response from Lilienthal Berlin USAMar 5, 2025

Dear Ben, We're sorry you had problems and that our instructions didn't help. It's especially unfortunate that it was a Christmas present, the impression of which is now ruined. Believe me, we weren't trying to delay correspondence. We really hoped that the solutions offered would help. Unfortunately, there may indeed have been some sort of error in the production of the watch. However, I see that Ethan has also offered to replace the watch at our expense. Please take this opportunity to give us a chance to correct your opinion of us. We are waiting for your response to our offer.

Response from Lilienthal Berlin USAFeb 17, 2025

Dear Customer, We're sorry that you feel that we're scammers, and we'd like to do everything we can to change your mind. Unfortunately, the watch you ordered has indeed run out, despite the information on the website. This is undoubtedly our fault and our mistake. As you have been informed by email, we have received a new shipment and will send you your order as soon as possible. If you are no longer interested in our product, we will of course refund your money, but we hope you will give us a chance.

Response from Lilienthal Berlin USAFeb 12, 2025

Dear Tom, I am sorry to hear that our service and products have disappointed you. I see that there was a glitch with the refund, but as my colleague informed you, the remaining money has already been sent to your account and will be credited according to the bank's standards. Thank you for your patience and the trust you have placed in us, which we have not been able to fulfil. But we hope that we can still show you our best side

Response from Lilienthal Berlin USAFeb 10, 2025

Dear Greg, We are sorry that we have let you down. We apologise for the long process involved in your refund request. That schouldn't happen. As my colleague replied, the refund has been sent to your account. Again, we apologise for not being able to fulfil your expectations.