LightfixturesusaReviews of lightfixturesusa.com

Response from LightfixturesusaSep 15, 2026

Hi Nina, We sincerely apologize for the inconvenience. At this time, we do not offer phone support. However, our customer service team responds to emails within **1–2 business days** and will be happy to assist you. Unfortunately, we were unable to locate your order in our system based on the information currently available. To help us look into this matter and provide you with the appropriate assistance, could you please send your **order number** to our customer service team at **[[email protected]]**? Once we receive your order number, we will be happy to review the order details and assist you further. Thank you for your understanding and cooperation. We look forward to resolving this for you. Best regards, LightFixturesUSA Team

Response from LightfixturesusaSep 15, 2026

Hi Erik, We’re sorry to hear that you were dissatisfied with your experience. However, we would like to clarify the circumstances surrounding this order. Currently, we do not have phone support, but we do respond to emails within 1-2 working days. The item ordered was a **backorder/pre-order item**, and the order button on the product page was clearly marked **"Pre-Order."** Pre-order items are generally not in stock at the time an order is placed and require a waiting period while we replenish inventory from our supplier. For pre-order items, we generally encourage customers to contact us before placing an order if they have a specific timeline, so we can provide the most current estimated restocking schedule and help determine whether the expected wait works for them. When you first contacted us regarding the shipping status of your order, we provided you with the estimated restocking and shipping schedule available to us at that time. After you informed us that the estimated timeframe did not meet your expectations, we honored your request to cancel the order and issued a **full refund**. We understand that waiting for a pre-order can be frustrating, and we regret that the estimated timeline did not work for you. Nevertheless, we hope this clarification helps explain that the order was placed for an item clearly identified as a pre-order, and that your cancellation and full refund were processed as requested. Thank you again for your feedback and understanding. We will continue to improve our services. Sincerely, LightFixturesUSA Team

Response from LightfixturesusaJul 17, 2025

Hi Whit, We’re very sorry to hear about your experience and truly appreciate you bringing this to our attention. We’ve tried to locate your order, but unfortunately, we’re unable to find it based on the information provided. Could you kindly share your order number or reach out to us directly at [email protected]? We’d love the opportunity to look into this for you and provide a clear update. In some cases, shipping delays may occur due to pre-orders or, more recently, delays at our warehouse related to tariff-related issues. We sincerely apologize for any inconvenience this may have caused and are committed to resolving this promptly. Thank you again for your patience—we look forward to assisting you. Warm regards, LightFixturesUSA Team

Response from LightfixturesusaJul 14, 2025

Hi Nicole, We're truly sorry to hear about your frustrating experience and completely understand your concern. However, we’d like to clarify that your order was shipped but unfortunately appears to have been lost in transit. On June 27, we reply to your email and suggest sending you a replacement light and asked you to confirm your shipping address to ensure accurate delivery. But we didn’t hear back, and we replied to you on July 2 to reconfirm whether you'd prefer a replacement—but still received no response. It’s possible our emails may have ended up in your spam or junk folder. We are more than happy to either ship a replacement light or issue a full refund—whichever you prefer. Please feel free to reach out to us at [email protected], and we’ll resolve this for you right away. Thank you for your understanding, and we hope to make this right for you. Best Regards, LightFixturesUSA Team

Response from LightfixturesusaJun 26, 2025

Hi JK, We’re truly sorry for the inconvenience and understand your frustration. This is not the experience we want for our customers. For us to assist you promptly, could you please provide your order number? Once we have that, we can check the status right away. In some cases, a delay may be due to the item being temporarily out of stock, but we’re happy to confirm the exact reason and provide a clear update. Thank you for bringing this to our attention — we’re here to help and will do our best to make it right. Best regards, Leila

Response from LightfixturesusaJul 14, 2025

Hi Ann, We’re truly sorry for the unpleasant experience and lack of communication you've encountered. We completely understand your frustration. Could you kindly provide your order number so we can look into this for you right away? Based on the timing, it’s likely that your order was a pre-order item. Unfortunately, due to recent tariff-related delays, some shipments have arrived later than expected. We sincerely apologize for the inconvenience this has caused. Please let us know if you've already received your order or if a refund has been processed—we’d like to resolve this promptly for you. Thank you for your patience and understanding. Best Regards, LightFixturesUSA Team