LightfixturesusaReviews of lightfixturesusa.com

I paid $135 for a product and company charged me $135 for the UPS return label!!

Light fixtures look okay but don’t order from this company because you cannot get your full money back in a return ever. If you open your box, nothing. If you don’t open, you still pay $50 plus to ship back. They also only give you 7 days. Literally any other company you could order from is better.

We were able to find fixtures that pretty much reflected the design we were trying to achieve. The price was alright but the quality was a bit flimsy. Thin sheet metal. Plastic ABS components serving as primary structural features. So, it was not a huge surprise when one of the three fixtures we purchased broke. The weak link was the ABS which was holding the weight of the glass and bulb. Somebody must have bumped against the fixture and that was all it took. Anyway, what I was surprised about was LFUSA's willingness to replace the entire fixture. Frankly, I don't know how else it could be repaired since it was permanently wired together. NOT a great design. But they replaced it and it was reinstalled a week later. I was very surprised given the horror stories I've read. I'd still advise caution but they did what they needed to do, so I guess I can't complain.

I read all of these horrible reviews after placing an order with lightfixtureusa and got really panicked, so I'm sharing my experience. We ordered a big drum fixture- it arrived quickly, we received email notifications from the company verifiying the order and tracking, and the light arrived in excellent condition. It wasn't a fancy or expensive fixure so I have no comparison for quality. The box was clearly marked Made in China and I definitly got that vibe from the website, but we had a perfectly fine experince with this company and it seemed legit. I don't want to discount anyone who had a bad experience because I realize that happens, but things with our transaction were fine.

Do not order from this company! They don’t show negative reviews on their listings, and for good reason! I ordered what was supposed to be an amber brown light fixture, but I opened the package to find a neon orange light. I was charged as soon as I made the order, but it wasn’t shipped until a month and a half later. It conveniently came into stock the day that I tried to cancel my order for the second time.

I ordered a light fixture that said it was listed but it arrived with no listing sticker showing it was tested and safe for install. The electricians let me know it's not safe to install. Now I am out the cost of the fixture AND have to pay to have the electricians come back. Scam website. Do not use.

This company is a scam. Sold a product that wasn’t in stock. I wasn’t given notice at the time and a week later reached out to them to ask where my package was. Here’s the response: “We are sorry that the fixtures you purchased are out of stock currently, and it is expected to be available in early January. Please be assured that we will arrange shipment as soon as the light is available. It takes 2-3 business days for the light to arrive at your shipping address from our warehouse in CA. Could you kindly wait a bit more?” I notice that the light is still available for sale a week later with no indication it’s not actually in stock. I bring this up and ask for my money back because this is shady practice. Their response: “Thank you for reaching out, and we sincerely apologize for the inconvenience. Occasionally, there may be a slight delay in the system updating product availability, and we’re very grateful that you brought this to our attention. We will report this to our technical department for further verification and improvement. If you are willing to wait a little longer, we would be happy to offer an extra 5% refund for the inconvenience. Alternatively, if you prefer, we can help you exchange the light for another fixture that is currently in stock. You can send us a link or a picture of the alternative fixture, and we’ll assist you in adjusting your order accordingly.” My options apparently aren’t getting a refund. My credit card company disagrees. I don’t know what’s going on with this company but this is effectively a scam and I advise anyone to avoid them entirely.

I was very disheartened by my experience. I ordered lights, needed to return them the next day, and was charged $500 in return shipping. The website is severely misleading. It is very bizarre they were trying to pay me to keep the items when I could not use them. Now I am out $500 and have no light fixtures. I called 10x and no one ever responded.