Tatijana S.
THIS PLACE IS A TOTAL SCAM
THIS PLACE IS A TOTAL SCAM! I need to return a chandelier that is not indicative as the photos on their site and they are refusing to allow a return because it has been installed. Customers MUST INSTALL THE LIGHT to see if it works and displays as shown on their website. The images the use to showcase this light have been retouched. WARNING: AVOID THIS PLACE AT ALL COSTS!
Response from LightfixturesusaJul 19, 2024
Dear Tatijana, Thank you for your feedback. We apologize for any inconvenience you have experienced. We strive to be transparent about our return policies to ensure our customers are fully informed before making a purchase. Our policy clearly states that "All returned items must be in their original condition, in the same packaging, and have not been assembled or modified or are not returnable." You can refer to our return $ refund page (https://lightfixturesusa.com/policies/refund-policy). This policy is in place because once a light fixture has been assembled or installed, it can no longer be resold. We understand the importance of testing a light fixture's functionality, and we encourage customers to do so before installation to ensure it meets their expectations. If you encounter any functionality issues after installation, we are happy to assist by providing a replacement fixture or the necessary components to resolve the issue. Regarding the display of the light fixture, we provide real pictures taken by our photographer to help you foresee its appearance before installation. In your case, we understand that the light functions correctly but that the G9 bulbs did not meet your satisfaction aesthetically. Unfortunately, this does not qualify for a return under our current policy. However, we highly value your shopping experience. Our service team has already contacted you via email with an alternative suggestion. We are committed to resolving this issue to your satisfaction and appreciate your understanding and patience. Thank you for your attention to this matter. Best regards, LightFixturesUSA 7/19/2024 update response： Dear Tatijana, Thank you for sharing your feedback. We apologize for the frustration you’ve experienced. We want to assure you that we do not retouch the images of our light fixtures. The photos on our site are intended to accurately represent the products, and we take great care to ensure they reflect their true appearance. You can also refer to customer review images on our site, which showcase the lights as they appear in real settings. Our return policy does require items to be in their original, unassembled condition for a full refund. If you encounter any functionality issues, we are committed to helping you resolve them, such as providing a replacement fixture or the necessary components. If you believe the item images are misleading regarding the fixture’s display, could you kindly provide us with images of the light fixture you received? We will review the images and, if the product does not match the photos on our website, we will process a refund accordingly. We appreciate your understanding and are here to assist with any further concerns you may have. Best regards, LightFixturesUSA