LightfixturesusaReviews of lightfixturesusa.com

Response from LightfixturesusaOct 23, 2026

Dear Wanda, Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment and frustration you experienced regarding your return request. We understand that you wanted to see how the fixture would look in your space before making a final decision, and we regret that the return policy did not meet your expectations. We would like to clarify that our return policy clearly states that **light fixtures that have been assembled or installed are not eligible for return**. This policy is in place because once a fixture has been assembled or installed, it may no longer meet the condition required for resale and may also raise safety and compliance concerns related to installation. Additionally, while we offer free shipping to the contiguous 48 U.S. states, our return policy stipulates that customers are responsible for return shipping costs for returns based on personal preference or suitability. We understand your concern about how a customer can determine whether a fixture is suitable without assembling it. Before installation or assembly, we generally recommend holding the fixture up to the intended installation area to get a sense of its size, proportions, and overall appearance. Our product pages also provide detailed product photos and dimensions, as well as installation images shared by other customers, to help customers evaluate the fixture before installation. Unfortunately, once a fixture has been installed or assembled, we are unable to process a return under our current policy. We understand that this may be disappointing, and we are sorry that this requirement was not what you expected. Regarding the **two lights you ordered**, since one of the fixtures has already been assembled, we are unable to accept a return for that item. However, as a **one-time courtesy**, we have issued an additional **$30 refund** for you. For the other fixture, which remains unassembled, we have generated a **return label** to help facilitate the return process. We also apologize for any difficulty you may have experienced when trying to contact us. We value your feedback and understand how important clear communication and accessible customer support are. Your comments are important to us, and we will continue working to improve both the information provided on our product pages and the overall customer experience. Thank you for your understanding, and we sincerely regret the frustration this situation has caused. Best regards, LightFixturesUSA Team

Response from LightfixturesusaSep 16, 2026

Hi Tim, Thank you for sharing your feedback with us. We sincerely apologize for the disappointment and frustration you experienced regarding your return request. We understand that you wanted to see how the fixture would look in your space before making a final decision. We would like to clarify that our return policy clearly states that **light fixtures that have been assembled or installed are not eligible for return**. This policy is in place because once a fixture has been assembled or installed, it may no longer meet the condition required for resale and may also raise safety and compliance concerns related to installation. We understand your concern about wanting to determine whether a fixture is suitable for your space. Before installation or assembly, we generally recommend that customers simply hold the fixture up to the intended installation area to get a sense of its size, proportions, and overall appearance. Our product pages also include detailed product photos, dimensions, and, where available, installation images shared by other customers to help provide additional reference before installation. Unfortunately, once a fixture has been installed or assembled, we are unable to process a return under our current policy. We understand that this may be disappointing, and we regret that this requirement was not what you expected. We truly appreciate you taking the time to share your feedback. Your comments are important to us, and we will continue working to improve the information we provide and the overall customer experience so that customers have as much guidance as possible before making their purchase. Thank you for your understanding. Best regards, LightFixturesUSA Team

Response from LightfixturesusaSep 22, 2026

Hi Tina, We’re sorry to hear that you were dissatisfied with your experience, and we sincerely apologize for any frustration this situation may have caused. We would like to clarify the circumstances surrounding your order and return. At this time, we do not offer phone support; however, we respond to customer emails within **1–2 working days** and make every effort to address inquiries as promptly as possible. When we received your email regarding the return, we **initiated the return process immediately**. According to our return policy, unless a return is due to a **product defect**, the customer is responsible for the return shipping cost. The cost of a UPS return label is determined by factors such as the package dimensions, weight, and shipping distance, which are calculated by UPS and are beyond our control. To make the process more convenient, we provided a return label and also supplied the return address so that you could compare local shipping options and potentially find a more cost-effective method. We also offered an alternative solution of a **$30 partial refund if you chose to keep the light fixture**, in the hope that this would save you the time, inconvenience, and expense of returning the item. Ultimately, you chose to return the fixture using the return label we provided. We truly appreciate you taking the time to share your feedback. We value our customers’ experiences and will continue working to improve our service and communication processes. Thank you for your understanding. Sincerely, LightFixturesUSA Team

Response from LightfixturesusaSep 16, 2026

Dear Jenny, Thank you for reaching out, and we sincerely apologize for the inconvenience and frustration you have experienced. We understand your concern regarding the lack of a response. We usually respond to customer emails within **1–2 business days**, and we’re sorry if you have not received a reply as expected. Unfortunately, based on the information currently available, we were unable to locate your order in our system. To help us investigate the matter and provide you with the appropriate assistance, could you please send your **order number** to our customer service team at **[[email protected]](mailto:[email protected])**? Once we receive your order number, we will promptly review your order details and assist you further. Thank you for your understanding and cooperation. We sincerely value the opportunity to address your concerns and hope to resolve this matter for you. Warm regards, Leila LightFixturesUSA Team

Response from LightfixturesusaSep 22, 2026

Hi Kathy, We’re sorry to hear that you were dissatisfied with your experience. We understand your concerns and would like to clarify the circumstances surrounding your order and the return process. After reviewing our records, we were unable to locate an order totaling **$135** in our system. The only correspondence we were able to find regarding your inquiry was related to an order with a total of **$399.78**. If you are referring to a different order, please provide us with the order number or any additional information so we can investigate further. Regarding the return shipping cost, our return policy states that customers are responsible for return shipping costs unless the return is due to a **product defect**. Return shipping fees are calculated by UPS based on factors such as the package dimensions, weight, and shipping distance. These factors are determined by the carrier and are beyond our control, and the return shipping cost does not necessarily match the original order charge for the order. For the order we were assisting you with, the UPS-calculated return shipping cost for the **two light fixtures was $138**. We understand that this amount may have been higher than you expected. For this reason, we provided you with the return address so you could explore potentially more cost-effective shipping options through a local carrier. We also offered an alternative solution: a **$65 refund if you chose to keep both light fixtures**. This option would allow you to avoid the return shipping cost as well as the time and inconvenience involved in returning the items. We hope this helps clarify the situation and the options that were provided. We sincerely appreciate you taking the time to share your feedback, and we will continue working to improve our service and make the return process as clear and convenient as possible. Thank you for your understanding. Sincerely, LightFixturesUSA Team

Response from LightfixturesusaSep 21, 2026

Hi Katie, We would like to clarify a few details about our return policy: * We offer a **30-day return window**, not seven days, beginning from the date the order is received. * Customers are responsible for the **return shipping costs** for returns, and this information is clearly outlined in our return policy. * **Opening the shipping box does not automatically make an item ineligible for return.** However, to ensure the item can be safely transported back to our warehouse, we generally cannot accept returns when the original packaging has been discarded, significantly damaged, or is no longer sufficient to adequately protect the item during return shipping. We understand that return shipping costs can be an important consideration when making a purchase, and we strive to make our policies available clearly before an order is placed. Thank you again for your feedback and for giving us the opportunity to clarify these points. Thank you again for your feedback and understanding. We will continue to improve our services. Sincerely, LightFixturesUSA Team