Ned
Fixtures come unassembled! Returns difficult!
Fixtures come unassembled. Figuring I would probably foul up assembling the fixture, I decided to return it. They require you to pay for shipping (expensive for a fragile item of this weight) and for you to send 4-6 photos of the item showing the fixture parts, the packing, the box and the shipping label before they'll approve the return. Obviously they make it as difficult as possible to return the item and hope you won't bother. I'm going to try to assemble it, and based on other reviews I half expect the bulbs not to work. At that point, I'll do my best to ship it back and hope for the best.
Response from LightfixturesusaOct 2, 2025
Hi Ned, We’re very sorry for the unpleasant experience you’ve had. The request for 4–6 photos of the fixture, packing, box, and shipping label is simply part of our process to confirm the condition of the product, as all returned fixtures must be in their original condition. In addition, we’ve previously had cases where customers accidentally returned fixtures purchased from other stores, so this step also helps prevent such mix-ups and ensures your return is processed quickly and correctly. Please rest assured, this is not meant to make the return process difficult — it is in place to ensure everything goes smoothly and to help protect both you and us during shipping. We truly appreciate your understanding and are here to assist you further if needed. Sincerely, LightFixturesUSA Team