Joseph
Angry with delivery
Angry with delivery I have ordered my package June 25th and it seems UPS won't give me an update as to when I shall receive it or why it's taking so long. I am told over and over it was received by the international carrier facility in Canada over and over. Is it going in circles? This is much longer than the expected delivery expected for this package. I wish you didn't use UPS or USPS to ship. This is always an issue
Response from LiftModeJul 7, 2019
Hello Joseph, Thank you for your honest review and feedback. Mail Innovations is our least expensive international shipping option. As with any international shipping Customs delays are common. And this particular method involves two carriers. UPS delivers to your local post office and they make the final delivery. Another setback with this option is that there is no new tracking number generated once it is handed over to your local post office. That means its impossible to track the package once in your home country for us and for you as well as Canada Post. Nonetheless, we offer a prompt reshipment if 8 business days pass once it has been handed over to your local post office and it is still not delivered. We reship your order immediately. Most often this method works just fine to almost all parts of the globe and customers are usually pleased in the end. We apologize for your negative experiences and can offer you a Free Shipping upgrade as a reward for your patience, if you simply contact us whenever you are ready to order again. Thank you again for all of your support and we look forward to hearing back from you again real soon and to serving you much better in the future. Best regards, Leo and the LiftMode Team