customer
I was sent the wrong product
I was sent the wrong product. I emailed a picture of the product they sent along. I emailed 3 times and called their phone line twice. You never actually get to talk to anyone. It's just a recording and leave a message. No one responded to my emails or voice messages. VERY POOR CUSTOMER SERVICE. I'm now looking into ways to get my money back. Would give zero stars if I could. UPDATE --After 3 phone calls, 4 emails, and this review, I was contacted by a person from a different company who said they would send me the product I ordered and receive a tracking number when it was shipped. 5 days later, no tracking number, no more answers to my emails. DO NOT PURCHASE FROM LIFT MODE. THEY WILL STEAL YOUR MONEY. UPDATE---after two weeks of emails, calls, reviews, I finally received my product and was refunded my money. I will say they have good products, but their customer service is very poor. It shouldn't take two weeks to resolve something like this.
Response from LiftModeAug 6, 2026
Hello, Thank you very much for your sharing your negative experience with our company. We always appreciate honest feedback and we're slowly rebuilding our Customer Service Department after a major scaling back to keep our doors/online store open at all! We sincerely apologize for this horrible experience you had! It was not a different company, that contacted you back. We're glad you finally got your order! But moreover we regret that you had such an experience with us. I - Leo, have returned to LiftMode.com and now our Customer Service will return to its highly rated and globally appreciated and recognized level of standards operation! We hope that you and others will return, knowing that we are now better staffed to remain promptly responsive and responsible for providing only the best Customer Care! Hopefully, we will hear back from you again soon. Warmest regards, Leo and the LiftMode Team