Dan
Charged me for freight when it should…
Charged me for freight when it should have been free, emailed customer service with no reply.
Response from LiftModeNov 23, 2019
Hello Dan, Thanks for contacting us at LiftMode and we certainly apologize for any confusion or disappointment regard the recent change in our Free shipping qualifications. Here is how you can qualify for and select Free Shipping on our site: 1 - Please select products totaling at least $35 in value (after all discounts) for your order from our website. We apologize for any confusion but it used to be $25. (Please Note - your accurate final order total, including all applicable discounts, may only be visible on the final checkout screen. Discounts reducing your order total may not be apparent until reaching final checkout screen). 2 - Ship to an address within the contiguous United States. (Orders being shipped to addresses outside of the US unfortunately do not qualify for free shipping options.) 3 - Select a shipping method at the final checkout page which is shown as FREE ($0.00): We always answer emails but please make sure it is sent to [email protected] - otherwise, we will not see it here in Customer Service. If you have any further questions or concerns, please let us know and we will be sure to get back to you right away! Best Regards, Leo and the LiftMode team