Lift DownReviews of liftdown.com

Fast and accurate customer service, even though the order number was misplaced. And, the replacement caps were perfect fit when they arrived.

High quality caps with outstanding color options. Excellent, highly professional customer service.

First off, Lift Down makes the best hats. I have a very large head and a regular or adjustable fit never does it for me. I've bought many hats over the years and most I can't wear, bums me out. However, Lift Down make an XL size which fits me perfectly. And, its's adjustable for an even better fit. Also, every company should strive for the level of customer service they provide. Marielle has been my service Rep and she is outstanding. I wish every company service Rep was as good.

Another customer here who received the cap, and was disappointed to see how cheap the cap feels in terms of its shape and build quality, compared to what is shown on the website. I bought this cap based on needing a larger size, and while it does fit ok in terms of diameter, it has the following problems that make me regret the purchase: - The brim looks and feels lopsided - The main cap area is super flimsy, completely lacking in structure, and nothing like the photos on the website suggest - The whole cap looks too flat and squashed, in relation to the larger width - it feels like the proportions of the head of the cap have been poorly adapted to the XL size, from the design of the normal size - The brim is clearly poorly stitched onto the head of the cap in a way that adds to the lopsided feel and overall wonky shape Add me to the list of disappointed people who feel duped by the glossy website / deceptive marketing text. [UPDATE: Tarrik and someone in the team promptly reached out to me offering free replacement caps or a refund. Updating my review from 2 stars to 3.]

Ordered one hat received two Lift Down won't refund be careful no invoice came with package. LiftDown gave me a free exchange and let me keep the hat they sent by mistake

I have always struggled to find caps that fit my larger than average head and was so pleased to find a company making caps in larger sizes. However, that soon turned into disappointment. I got sucked in by the slick marketing and website, but when the tracking came through for my order and it was coming directly from China the alarm bells started ringing. When my order eventually arrived the cap was loose inside a tatty postage bag. No protective packaging whatsoever. Upon opening the package I instantly saw that the cap was misshapen and deformed. The peak was bent out of shape and the stitching was off-centre. The cap was completely unwearable. Looking at offerings from other websites the cap is identical in style and colour to those you can purchase from Temu etc. This brings me to the conclusion that Lift Down is nothing more than a glorified drop shipper. Don't get sucked in like I did. The search for the perfect cap continues.

Shortly after buying this hat online, my card was hacked and used to attempt several large purchases one after another. Perhaps nothing to do with lift down, but something went very wrong in the buying process

The customer service is outstanding. I ordered 4 caps. I have a small, hard to fit head and these are perfect! I had a difficult time choosing colors. All are eye catching. There was a small issue and Marielle was right there with a solution. So happy with my excellent purchases. I highly recommend them.