Lisa T.
Great Customer Service!
The delivery driver left the box outside the entry gate in the grass but this was not their fault. To make up for it, they gave me a credit, which I appreciate. The hats are very nice. I will order again.

Quality First Lift Down was founded in 2019 to challenge the headwear status quo. We create colorful, unbranded headwear that complements your outfit without acting as a billboard. Each piece is crafted with a commitment to quality, made to be a staple in your wardrobe. Why Color Matters Color is our guiding star. We curate timeless silhouettes with standout hues that feel both familiar and fresh. By blending customer feedback with our design research, we build a color palette that helps you express your style effortlessly. Our Community We’re inspired by you. At Lift Down, we design headwear that celebrates individuality. Your feedback helps us refine our offerings, ensuring we always provide hats that fit your needs and style. Together, we build a brand focused on timeless, quality design. Discover your next favorite hat at Lift Down—where quality, design, and color come together for a perfect fit, every time.
Lift Down (liftdown.com) has 789 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Lisa T.
The delivery driver left the box outside the entry gate in the grass but this was not their fault. To make up for it, they gave me a credit, which I appreciate. The hats are very nice. I will order again.
Jeff D.
Great product and suburb customer service
JOHN Z.
Customer Service was very responsive and accommodating.
Harold B.
this is a perfect ball cap. Please don't wear this one backwards.
Dave C.
Lift Down caps are very well made and are comfortable to wear. There is plenty of room for adjustment in the strap. The Classic Cap is truly a classic look, with a variety of colors to choose from. I had a slight issue with an order and their customer service team responded very quickly and professionally, resolving the issue much to my satisfaction. I highly recommend these caps.
Sandy G.
Unfortunately the product I received was not as expected however LiftDown’s customer service was wonderful and very easy to work with to correct the issue. I really appreciate the great support I received from their support team and would recommend the company.
Luan T P.
Customer service is great. The product itself did not work out unfortunately but I always support businesses that solve niche problems. I'm pleased that a refund option was available while keeping the hats, now I can feel good about donating the hats to another fellow melon-head or to someone else in need. Thank you and looking forward to purchasing more hats in the future.
Trish
I mistakenly hit "pay now " when I wasn't ready to order yet. I immediately emailed the company they were very quick to respond and canceled the order for me with no issues at all.