LifeStation Reviews | Read Customer Reviews of lifestation.com

LifeStation Reviews | Read Customer Reviews of lifestation.com

LifeStation reviews

2,864 approved reviews, newest moderated first

customer
Aug 20, 2025
Very professional and polite.
Very professional and polite.
Response from LifeStationAug 25, 2025
We really appreciate your kind words! Professionalism and courtesy are at the heart of what we do—thanks for recognizing that.
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Barbara G.
Aug 19, 2025
The agent that sold me your system was…
The agent that sold me your system was knowledgeable, courteous and so helpful in explaining the equipment. Of all the companies I spoke with yours offers the most help. I felt really good about purchasing your system.
Response from LifeStationAug 25, 2025
It’s wonderful to hear that your experience stood out among the rest. We’re proud to have knowledgeable and courteous team members who make things easy to understand. Thanks for choosing us, we’re so glad you felt confident in your decision!
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customer
Aug 19, 2025
Sherry was wonderful!
Sherry was wonderful!
Response from LifeStationAug 25, 2025
Thank you for the glowing review! We're thrilled to hear Sherry made such a positive impression—she truly is a star on our team!
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Todd W.
Aug 19, 2025
Very easy to set up
Very easy to set up. I suggest asking about any available discounts
Response from LifeStationAug 25, 2025
Thanks so much for the 5-star review! We're glad setup was easy and that you were able to take advantage of a great offer!
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Sherrill H.
Aug 19, 2025
Great customer service
My father-in-law had a similar product (from another company) that did not detect a fall down 15 steps. I had trouble finding a product with the same features until I found LifeStation. The first representative I spoke with was very patient and answered all my questions and concerns. I never felt rushed or pressured to make a purchase. When I told him I wanted to discuss the product with my husband before making a decision, he said he understood completely. After deciding to proceed, I called back, and the second representative was just as helpful. She was in no hurry and was very reassuring. I love that the company is US-based. If the product is as good as the customer service, I will be well pleased! **UPDATE** This device does not function as sold for finding loved one’s location. Setup instructions are not clear. Customer service wasn’t any help. Not confident of fall detection. Will be cancelling service and going back to Bay Alarm.
Response from LifeStationAug 19, 2025
We’re glad you found LifeStation and that our team was able to provide the patient, pressure-free support you deserved. It’s important to us that every customer feels comfortable and confident in their decision. We’re proud to be a US-based company and to offer products designed with your safety in mind. We’re confident you’ll be pleased with both the product and the service, and we’re here anytime you need us! Thank you for the 5-star review!
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customerchris
Aug 19, 2025
The agent who took my order was very…
The agent who took my order was very well Informed and professional, making everything an easy purchase Mahalo
Response from LifeStationAug 19, 2025
Thank you for the 5-star review! Making the process easy for you is exactly what we aim for. Welcome to the LifeStation family.
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Marlene R.
Aug 19, 2025
It was if the right hand did not know…
It was if the right hand did not know what the left hand was doing! I originally received an email wanting to set up a time for me to talk to CS person. Time was set 11am today. 9 am today I get a call. I did not answer. 11 am text from Eva was I ready to call. Agent comes on and has no idea why he was talking to me. Set up time for him to call me tomorrow. 3 pm receive another call from different agent. Did not answer but did call back number left because I was upset from all the calls. Got Ben and he calm d me down and I did book with him. He was very polite and helpful and made me feel more comfortable with the company.
Response from LifeStationAug 19, 2025
Thank you for taking the time to share your experience. We sincerely apologize for the confusion and lack of coordination you encountered. It’s clear that our communication fell short, and we understand how frustrating that must have been. That said, we're very glad to hear that Ben was able to turn things around and make you feel more comfortable. We’ll be sure to pass along your kind words to him. Your feedback is extremely helpful as we work to improve our internal communication and ensure a smoother experience for our customers in the future.
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Elizabeth M.
Aug 18, 2025
Easy to understand and efficient process
I've been helping my Dad get his household in order now that he is living alone. Arranging the medic alert through LifeStation was the most efficient and friendly thing I've done through this whole process. Sherri explained everything well with just enough information without overwhelming us. She also was able to provide additional assistance since my Dad is a veteran.
Response from LifeStationAug 19, 2025
Thank you so much for sharing your experience. We're honored to have been part of this important transition for your dad. It's wonderful to hear that arranging the medic alert through LifeStation was a smooth and positive part of the process. We'll be sure to pass along your kind words to Sherri—she truly cares about every family she helps, and we're glad she was able to provide the support and information you needed, especially in recognizing your dad’s service as a veteran.
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