Bruce H.
Cancelled but charged anyway
I placed an order but had to check with other family members to get the okay to do it. We decided not to do it right now and so I cancelled the order within the time window given. The device was sent anyway and my credit card was charged. I called customer service at which time my card was credited and was given instructions on how to return it when it arrives. They were very helpful and apologetic for the error.
Response from LifeStationDec 22, 2025
We sincerely apologize for the inconvenience. We understand how frustrating this must have been and truly appreciate your patience. Your payment has been refunded. Thank you for giving us the opportunity to explain the return process—your return label has been sent. We truly appreciate your time and understanding!