LifeStationLifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Hospital & Emergency · Princeton, New Jersey
Excellent
Hospital & Emergency · Ridgefield, New Jersey
Excellent
Hospital & Emergency · Ridgefield, New Jersey
Great
Hospital & Emergency · Irvington, New Jersey
Great
2,864 approved reviews, newest moderated first
Lin Holder, P.
Both customer service and emergency operators have been responsive when I have called. I have only made test calls, so I can't speak to their emergency response. Speaking of test calls, I usually forget to make them, so it would be good if they could test from their end once in a while.
Response from LifeStationJul 5, 2016
You'll be happy to hear that we actually do a silent test of your equipment each week. Thanks for your feedback, Lin.
Keren G.
The Life Station receiver only works in one room in an entire house, making it impossible for my mom to communicate away from her kitchen. So, if the button gets pushed by accident, instead of even trying to call her to see if she is okay, they call me to first see if I want them to call 911 and if they don't reach me, they call 911. The button has actually gone off a few times while hanging on a wall while Mom was away from home. Life Station has been very frustrating for my mother especially and we would like to find another company.
Response from LifeStationJul 5, 2016
Thank you for reviewing us, Keren. We never want to be a frustration to anyone so I am happy to hear that changes to your mom's account has been made. Please let us know if these changes resolved the issue you ladies were having. You can contact us at 855-798-9949.
Judy B.
My mom hasn't had to use it, but we feel secure in her having it on since she has fallen a couple of times. Whenever we test it, we get a polite and pleasant response.
Response from LifeStationJul 1, 2016
Our team is always happy to help your mom in any way we can, although we are glad she hasn't needed us yet. Thanks, Judy.
Patricia B.
Good choice to go with Life Station
Response from LifeStationJul 1, 2016
Thank you, Patricia.
Percy P.
Thank the Lord, I have not needed the device my son has made available to me. It brings comfort knowing it is present if and when I may need it. When I have accidentally pressed the button, it has taken several minutes before there was a response. I hope that will not be the case when help is really needed.
Response from LifeStationJul 1, 2016
Thanks, Percy. It's great that you haven't needed to use the system yet but if you do need us, we'll be ready.
Karen K.
too long to answer after I press the button
Response from LifeStationJul 5, 2016
We always appreciate comments from our customers so we can serve them better. Providing the best customer service in the medical alert industry is a high priority for us. If we disappointed you, Karen, we don't want it to happen again.I see that we've already reached out to you but if your concerns have not been resolved, please contact us at 855-798-9949.
Jack
I've been very pleased with the service and high level of customer service the couple of times my father has pushed his pendant and needed help.
Response from LifeStationJul 1, 2016
We're happy to help your father in any time of need. Thank you, Jack.
Karen M.
glad mom had the devise! she hasn't had to use it yet, (thank god!), but knowing she has it gives me peace of mind!
Response from LifeStationJul 1, 2016
Thanks, Karen. We're always happy to hear that our service provides the peace of mind that families are looking for.