LifeStation Reviews | Read Customer Reviews of lifestation.com

LifeStation Reviews | Read Customer Reviews of lifestation.com

LifeStation reviews

2,864 approved reviews, newest moderated first

Joanne R.
May 10, 2018
Yes I love Life station it makes me…
Yes I love Life station it makes me feel safe thank you so much Joanne reffie
Response from LifeStationJun 1, 2018
Thank you for the review Joanne!
Report
Tom H.
May 10, 2018
Customer service is great
Customer service is great. Monthly testing goes smoothly, with very courteous agents. My only concern is that I have had to replace two mobile units in less than a year. One died completely and wouldn’t take a charge. The other did not fit the charging dock well, making it difficult to get it to charge.
Response from LifeStationJun 1, 2018
I am sorry to hear that Tom. We do a quality check of all of our devices before they leave the building, but there are still times where a device can become faulty after several months of use. With regards to the charging dock, the technology is very sensitive and because of this it needs to be carefully placed into the charging dock, which at times can be a difficult task. Regardless, thank you for your review Tom, and thank you for choosing Lifestation.
Report
Adrian B.
May 10, 2018
Most medical alert systems now include…
Most medical alert systems now include a GPS responder to take when one is away. I would, very much like to have that. Any chance you will offer that soon?
Response from LifeStationJun 1, 2018
We do offer GPS devices that would work anywhere in the country. If this interests you, please feel free to contact our 24/7 customer service line at 800.998.2400 in order to discuss your options. Thank you for taking the time to write a review Adrian!
Report
Susan C.
May 10, 2018
Thanks
Thanks. I've had no problems with LifeStation.
Response from LifeStationMay 31, 2018
Thank you for the review Susan!
Report
Robbie T.
May 10, 2018
We have had this for a few years now…
We have had this for a few years now and really only needed it the last 2 years which has been a lifesaver as well as a peace of mind.....my only though is it take a little bit for them to answer (I know if it may seem like a long time to us because of the emergency) I asked the tech when I call one time and they say they answer it within a minute....I think a minute is a long time if it's a life or death situation .....but we have been very happy with it...
Response from LifeStationMay 30, 2018
Thank you for the review Robbie! As much as we would like to answer every call immediately, we simply do not have enough people staffed in order to cover the vast number of button presses that we receive on a daily budget. Adding on to this is the fact that we take each call very seriously and in no way try to rush or get the person to end the call until we are 100% sure that they are safe and taken care of.
Report
Bobby S.
May 10, 2018
When the time came
When the time came, it worked perfectly!
Response from LifeStationMay 31, 2018
Thanks Bobby!
Report
MPM
May 10, 2018
Service - wonderful; Device could use improvement.
I find no problem with the service and quick response of the representatives who are always kind and professional. The only issue I have is the HYPER-sensitivity of the device worn around the neck. There have been several incidents when my mother MAY have hit the button inadvertently. She then hears the machine go off, causing her to RUSH to the machine WITHOUT her walker! Well, you can see where that could lead to a REAL medical alert issue!!! I wish the device worn around the neck could be improved.
Response from LifeStationMay 30, 2018
The reason that the device is sensitive is to make sure that we can catch a fall when it actually occurs. That being said, if you are concerned about your mother rushing to the machine to turn it off, you may be interested in one of our mobile devices instead. All of the communication is done through the actual pendant so wherever you are you have no need to go into a different room in a panic in order to turn it off. If you are interested in this feel free to call our 24/7 customer service line at 800.998.2400 to discuss this option further.
Report
John R.
May 10, 2018
They're very helpful when I needed them
They're very helpful when I needed them
Response from LifeStationMay 31, 2018
Thank you John!
Report