LifeStation Reviews | Read Customer Reviews of lifestation.com

LifeStation Reviews | Read Customer Reviews of lifestation.com

LifeStation reviews

2,864 approved reviews, newest moderated first

Lucy K.
Feb 1, 2019
Never received reimbursement from my…
Never received reimbursement from my cancellation. Cancelled and returned equipment directly after automatic renewal.! Not good.
Response from LifeStationFeb 5, 2019
Thank you for taking the time to write a review. The reason why the reimbursement did not go through is because we are required to monitor the device outside of the building. Until the device is returned we are required by law to monitor it, and therefore a cost must be attached to this monitoring. If the device was returned before the renewal no further charges would occur, but during the time between your renewal and the device being returned to the building the device must be watched and therefore must be charged.
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D. G.
Feb 1, 2019
Recommend this to everyone
My father had one of these when he was home. When he fell in his bathroom, he called out and the base unit called him to see if he was ok. He explained that he was ok, he had fallen and could not get himself back up. They called for help and EMS came to his aid. I recommend this unit. My father was very appreciative of the Veteran discount.
Response from LifeStationFeb 15, 2019
Thank you for taking the time to write a review D!
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Judy R.
Feb 1, 2019
I'm in good hands with Life Station.
Whenever I run a test, Life Station answers promptly and professionally. This assures me that I am in good hands and will immediately receive the help I hope I never need!
Response from LifeStationFeb 5, 2019
Thank you for taking the time to write a review Judy!
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John C.
Feb 1, 2019
Excellent timely customer service and…
Excellent timely customer service and support
Response from LifeStationFeb 5, 2019
Thank you John!
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Frances B.
Feb 1, 2019
Great service
Immediately responds to an alert. Easy to use and great value for the money. Personnel is extremely helpful.
Response from LifeStationFeb 5, 2019
Thanks for the review Frances!
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Jo Ann F.
Feb 1, 2019
Thank God I have not had an emergency
Thank God I have not had an emergency, but I have confidence in your company. It’s easy to keep the battery charged.
Response from LifeStationFeb 5, 2019
Thank you for taking the time to write a review Jo Ann. We also hope that you never have to use our device, but you can feel safe knowing that we will be here ready to help if you ever do.
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Frank Sterruggia J.
Feb 1, 2019
System works great
System works great. Your staff is easy to work with and very pleasant. Thanks!
Response from LifeStationFeb 5, 2019
Thank you for the review Frank!
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Margaret & Calvin (Clark) H.
Feb 1, 2019
I have 2 units, necessary equipment
I have 2 units, one for myself and one for my husband, which has been for a lesser time. My husband broke his leg and is confined to a wheelchair for now. I asked to suspend his service until he could get around. I was told NO. I would need to cancel then resubscribe. With further conversation I was told no again since he hadn’t had it for 12 months. I asked to suspend mine instead, since I had had it for over 12 months. No again. I find this very inconvenient so I elected to continue paying for both an rotate wearing both myself. Why make it difficult and expensive on seniors??
Response from LifeStationFeb 15, 2019
Thank you for taking the time to write a review Margaret. The reason why we are unable to suspend service is because a device that is outside of the building must be monitored by our monitoring specialists. For this reason turning off the service is not possible. That being said it sounds like you did not have the easiest experience while on the phone with us so i will look into this procedure to see if we can make it easier in the future.
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