LifeStationReviews of lifestation.com

I ordered this for my mother after she has fallen a couple times. I was told it would arrive in 7-10 days. It did not move from the distribution center when tracking. I called 4 times and the first 3 was told it was in transition. They did not offer to follow up with where it was at. When I talked to someone on the 10th day I was told wait 2 more days. It still had not moved from the distribution center. I finally called to cancel so we could go with someone else and was offered to have a new one expedited after being told the first one was still in transit. I cancelled because if I cannot trust you to send the device how can I trust you to help my mother.

My Experience - BEWARE of Giving LifeStation Sales People Your Credit Card (CC) Info if You Are Not Ready to Purchase because they May Send You Equipment & Bill You Without Your Permission, and Issue of Refunding CC was RESOLVED by Supervisor named Bill! Phone Customer Service Overall was Good to Excellent - I gave Billing Lady lowest rating by phone, she likely deserved at least a 3 or 3.5 out of 5. Explanation below. Explanation (The Story): I called LifeStation (Medical Alert Devices) prior to Jan 6, 2026, because Aetna for Medicare referred me. I was calling on behalf of my Dad who is a Senior. The sales guy gave me info based on the type of system I felt was needed. He gave me a discounted quote. I said I would get back with him. He said in order to keep this price, I would need to provide credit card (CC) info & I'd have 2 weeks to decide, so I gave the info. On Jan 6, 2026, in less than 1 week, I got a text Alert from my CC Co. saying my card had been charged...I Never Authorized this. I called Customer Service o/a the next morning & explained the situation. The lady confirmed everything, apologized, said the equipment had already gone out & said she would send a return label. My Dad received the package & a few days later, the return label. About 3 to 5 days later, I mailed it at USPS. USPS Tracking confirmed that LifeStation received the package on 07/21/2026. The morning of August 4, I talked to a lady from Billing - the talk did Not go well. The account that was set up, Never listed my name! So I got No Info...She apologized for the situation & I said I understood it was due to Security Reasons. I was unhappy & we did argue...I didn't want to hear more explanations or more apologies - these Did Not solve the problem. I did verbally talk over her & I'm sorry for that, I was frustrated by then. I said look, you don't have to give me any info, just send a letter to my Dad saying you're refunding the money & She Wouldn't Do It! I then said, let's end this call & just put me through to the phone feedback, which she eventually did. I gave her the lowest ratings - she did her best & probably deserved at least an average rating. The Good News: Issue was Resolved by Bill, a Supervisor & my card was refunded - it may take up to 5-10 business days to see the card credited. A Big Thank You to LifeStation because after I finished the phone evaluation, they gave me the option to talk to a supervisor. Update: On August 5, 2026, my Credit Card was Refunded the Full Amount that was errantly charged on June 6, 2026.

Easy setup, wonderful customer service, easy for my dad to use, great price!! I would definitely recommend to anyone needing help for their loved ones.

I talked to Larry think that's what he said his name was. He was very helpful New what he was doing fix my problem in no time. They are all nice that I talked to. Highly recommended

Process of obtaining was easy with insurance and Life Station working cooperatively together. Set up was easy peasy. If any concerns is my wife's thinking she is going to accidently hitting the life alert button on watch. I keep telling her it would be ok that all she needs to do is hit X and say test.

The system was just OK. To get it loud enough for my mother to hear, it was distorted and garbled. I could understand it but not my elderly mother. My main complaint is that lifestation holds your money for 3 additional months and we still had to call to remind them that they owed us a refund. Not to happy with them and I DO NOT RECOMMEND! I thought the holding of our refund was absurd and totally unnecessary not to mention we still had to call them to remind them that they owed us $109

The staff have been above and beyond helpful. I'm 70 and can't see small writing. They gave clear instructions, and waited while I wobbled across the room to find a working outlet. I am very pleased with this company!

Life Station is a great company to work with. I have their watch and I am comforted with the fact that it tracks my location should I need help.