LifeStation Reviews | Read Customer Reviews of lifestation.com

LifeStation Reviews | Read Customer Reviews of lifestation.com

LifeStation reviews

2,864 approved reviews, newest moderated first

customer
May 8, 2025
No money back for return
We order equipment, was lost in the mail. Took over a month to receive it. Then was told it would cost my mother shipping to send back and get her money back. This was March 25th. After at least 6 phone calls we still have not gotten her money back. Some of the worst customer service ever.
Response from LifeStationMay 9, 2025
We’re very sorry to hear about your experience, and we understand how upsetting this situation must be for you and your mother. This is not the level of service we strive to deliver. Thank you for bringing it to our attention. Please contact us directly at 800.998.2400 with your order information so we can review the issue and work toward a resolution as quickly as possible.
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George F.
May 8, 2025
They do a great job
They do a great job. I fell at midnight and they got ahold of EMT and they were here in 15 minutes. They also contacted people on my list. It paid for itself last night. I highly recommend them. Customer service is very good and helpful. A good company with people from the USA that speak excellent English.
Response from LifeStationMay 9, 2025
Thank you for the amazing review! We're so glad to hear that our service was there when you needed it most. It's great to know that we were able to quickly connect you with EMTs and notify your contacts. We truly appreciate your recommendation and are proud to have a team that provides such helpful and reliable service.
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SUNDARAM R.
May 8, 2025
The cost
a little more instruction as to the details
Response from LifeStationMay 9, 2025
Thank you for your feedback. We appreciate your honesty and understand how important clear communication and value are. We’ll use this as an opportunity to improve how we explain our services. If you have any questions or would like to discuss your concerns further, please don’t hesitate to give us a call at 800.998.2400. We’re here to help.
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Cheri B.
May 8, 2025
I purchased the device April 29
I purchased the device April 29. Today May 8 I still do NOT have the device.
Response from LifeStationMay 9, 2025
Thank you for your feedback. Per our recent conversation, we appreciate the opportunity to address the issue and clarify next steps. We’ll continue to monitor the situation and follow up as needed, as promised. Please don’t hesitate to reach out if you need anything in the meantime. We’re here to help and are committed to your satisfaction.
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customer
May 8, 2025
The person on the phone explained costs…
The person on the phone explained costs and benefits very clearly and was very informative. the
Response from LifeStationMay 9, 2025
Thank you for the positive review! We’re happy to hear that the information on costs and benefits was clear and informative. Your feedback is greatly appreciated!
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Mabel Louise Kelley E.
May 7, 2025
The alertness of their surroundings at…
The alertness of their surroundings at all times. It was better than none!
Response from LifeStationMay 9, 2025
Thank you for your feedback! We're glad to hear you're satisfied with the service. We appreciate your support!
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customer Brad / P.
May 7, 2025
Pendant style fall alert versus watch option with fall alert
Sherry in customer service was extremely helpful. She was knowledgeable about all the products and whereas I had previously evaluated a pendant she determined that the watch was better for my case. I was told that the pendant be within 6 inches of my ICD inserted cardio defibrillator and-addition, I have a pacemaker. So there could be be a strong possibility that could interfere with my ICD. She converted me over to a watch, which actually has more features than the pendantand we’ll see how that works out.
Response from LifeStationMay 9, 2025
Thank you for sharing your experience! We're so glad Sherry was able to guide you to the right option with care and expertise. It's great to hear she took your medical needs into account and helped you find a safer, more feature-rich solution. We hope the watch works out well and we're here if you have any questions along the way!
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customer
May 7, 2025
took my money
They took my money without authorization. I had called them on April 28 and I told them that I was doing this for my brother who had five strokes and they needed my credit card so that I can hold until I got back with them and I told him do not submit this until I speak with my brother I was going today to speak with him, which is May 7 and they still took the money and now they’re said they sent out the unit and I have to wait to get it and I have to mail it back and then they will give me my money back I will never recommend this company very upset.
Response from LifeStationMay 8, 2025
Thank you for sharing your feedback. We're truly sorry to hear about your frustration and understand how upsetting this situation must be—especially given your brother’s condition. We’d like to clarify that during your call on April 28, our team explained that the order was scheduled to process on May 7, and any changes or cancellations would need to be made by May 6. The order was processed based on the timeline agreed upon. We’d appreciate the opportunity to discuss this further and have attempted to reach you using the number on file. Please feel free to give us a call at 800.998.2400 at your convenience.
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