LifeStance HealthReviews of lifestance.com

lezlee B. Is a great therapist! She actively listens and provides great feedback and support. I am truly grateful for her. I feel that she can continue to help me reframe my thoughts !

Always professional and caring. It's really helping me in my life.

Lifestance offers many opportunities to help one heal and help one be maintained as they work on problems associated with their disorders.

great, staff very helpful

I was referred to this place by my PCP because she didn't want to prescribe the medication my previous PCP prescribed me for anxiety. It took them 3 months to reach out to me (after the PCP reached out to them at least 4 times) to finally contact me and set up an appointment at the Rock Hill location. The soonest they could see me was over a month out. Fine, whatever. Anyway, I completed all the intake paperwork online the day before the appointment, as I was supposed to. I came in a little early for the appointment today, just for them to hand me an iPad to submit the same intake paperwork I filled out online. The iPad apparently flaked out shortly after I handed it back to the receptionist so I had to fill it all out AGAIN. THEN, the iPad couldn't complete the registration process. So, the receptionist printed all the intake forms out for me to fill out. By this point, I was now 30 minutes late for a 55-minute appointment. I finally went to see the psych np for medication management. She spent mostly the entirety of the remainder of my session asking me the same questions that I had filled out previously (FOUR TIMES, atp) on the forms that she was literally holding in her hands. She asked me why I felt the need to attempt suicide after asking if I had attempted suicide in the last 3 years and I told her I felt my life was over and I had no options. She didn't respond, just stared at her computer. She then told me that we didn't have enough time to complete the appointment (huh, wonder why...) and scheduled me for a follow-up in a month. She also told me I needed to make an appointment to get labs done in the next week so she could have them for the follow-up .Then, she said, straight-up, that she didn't prescribe the medication I had been on previously to anyone, because it had a risk for dependency. Cool. So this was a waste of time and money...great. She had me fill out an anxiety assessment in the waiting room and give it to the receptionist before I left. I ended up having a panic attack after I got home. They take my insurance, but I've heard so many bad things about their billing practices that I'm dreading getting an inevitable statement claiming I owe them some obscene amount. I'm cancelling the follow-up as soon as I'm done typing this review. This company is straight garbage. The whole experience felt like being on a factory line. If you value your mental health, AVOID LifeStance. I had felt hopeful and happy before the appointment because I thought I would FINALLY be getting the help I need, only to leave in tears. I literally went seeking to alleviate my debilitating anxiety and left with MORE anxiety. TL;DR: Terrible experience from start to finish. Impossible to get a hold of ANYONE for ANYTHING with this company. Feels like a scam, honestly. Find a mental health or medication management specialist anywhere else; LifeStance is the worst.

Eva Cicilian always takes time to fit me into her busy schedule on an emergency basis. She is professional, helpful, encouraging, has wisdom and is an expert in her profession. Dr. Cicilian has guided me and provides insight & education to me in the mental health field. I highly recommend her as a medical professional to anyone seeking one.

So many issues with LifeStance, where do I begin? I requested records transfer from FL to CA and that never happened, despite using their process to submit. I had a similar issue transferring CO records to FL - it's as if it is a different company in each state, each with its own systems. Poor design if you ask me, but I only build enterprise software for a living, so what do I know? Now, on to the administrative staff. It takes nothing short of a miracle to actually get someone on the phone when their virtual visit and registration systems fail to work, which is nearly every visit. My spouse and I were both late to our respective appointments, because the registration system quit midstream and wouldn't let us back in to complete the paperwork. Nobody answered the phone until 20 min into the appointment. We were then both told we'd be charged no show fees of $150. If that isn't bad enough, today, after having many, many issues, I was told that even though their own policy says to cancel by Monday for Wednesday appointments, I would be paying $150. I literally tried to cancel over the weekend, but they don't allow that and their text told me to cancel via phone. I couldn't get anybody on the phone all morning, so my call didn't get taken until mid afternoon. I've also had really bad in-person experiences in Florida, where the receptionist was incredible condescending and rude. Finally, the doctors. The whole reason for dealing with the above nightmares. First I had one in CO, they were nice and all, but not very knowledgeable. When I moved to FL temporarily, I had a different doctor who had to reference their medication book at every visit and didn't really seem to know what they were doing. Fast forward to moving to CA and my visit with a medication management doctor, where they were shocked that I had been prescribed the medications that I was on for my specific disorders. I've now had a few visits with the therapist and one with the medication manager and frankly, I wasn't impressed with either one. I'll be looking for other options outside of Lifestance going forward.

It is EXTREMELY difficult to get ahold of anybody associated with this company. Was told I was being placed onto a medication then was left without the prescription and without provider response for days. I sat on providers zoom waiting room for 45 minutes and then provider finally returned my call/messages! The people who manage this company took over a week to get ahold of me after the negative experience and then I was told that I had to report it to the supervisor and they would call me back! Why did you call me in the first place then if you cannot take care of the issue for me? I fired the provider and learned my lesson with online doctors. They all are terrible and just try and get your money. They do not care about you whatsoever. Please do not take your dog to this place let alone yourself. You deserve better and so does your dog! This place will do nothing for you.