LifeStance HealthReviews of lifestance.com

Paid for service I never received. It is so frustrating to work with their system. They send an email 30 minutes prior to an appointment and it never works. The system glitched first time and I called the mainline to let them know and we couldn’t meet the doctor. Next time I was asked to pay 25 dollars as copay before the appointment which I did 30 minutes before the appointment as soon as I got the email. When I tried to log in again at the appointment it was asking for 100 dollars more and it didn’t let me talk to the doctor unless I paid that 100dollars. It’s a scam, I wonder if the doctors on the other side are even real. Go somewhere else

I noticed a billing issue in August. Reached out to Lifestance at the time. Call center said someone from billing in 2 weeks. Never happened. Called them again. Was told the same thing. This has now been going on for 8 months. They simply will not call me back to answer my questions. I've never been treated this poorly before. It's a shame, my counselor is incredible. But billing there is awful. They're now attempting to re-bill me for appointments that are 16 months old, which I paid 16 months ago, and nobody there will contact me back to answer questions. Seems like there are other reviews that say exactly the same thing.

The NP was very sweet and knowledgeable! There was a bit of confusion between her and my primary doctor about who was going to prescribe a medication. I had to try and be a middleman and it was frustrating. Still not fixed or decided as far as I know.

Lifestance is always very professional & the people are lovely & helpful! Generally I reach someone when calling to schedule or change an appointment. My therapist is wonderful & very professional as well! I’ve worked with several providers @ Lifestance (over the past five yrs)& have been very pleased! My primary care doctor referred me to Lifestance.

Great experience and provider. Smooth process and found a great therapist

My therapist Irene is amazing! Just the right fit for my personality and needs. She is making a big difference in my life and I am extremely satisfied with lifestance. Thank you!

I’m having a great experience because I’m allowed to express my feelings with LifeStance!

Very grateful for the time and patience that Dr. TRAN has shown! I’ve been battling insomnia due to my work shift as well as recent diagnosis of ADHD. She has been such an asset to my healthcare.!