LifeStance HealthReviews of lifestance.com

I have had great success with two different providers. Be prepared to work with a billing department that is completely incompetent. For all of my visits this year I was charged a copay despite having a copay of $0. They continue to bill me for each visit despite knowing I am not responsible so now I have a balance that is erroneous. I had a visit in January where I paid a copay but LifeStance never submitted this visit to my insurance company so I am unable to get my money back until the insurance claim is processed. I have called many, many, many times to ask them to submit a claim from over 3 months and they still haven’t done it.

I've had a disappointing experience with Lifestance Health. Avoid at all costs! While the idea of accessible mental health services is great, my experience didn’t reflect that promise. When I finally had an appointment, it felt rushed and impersonal. My provider took calls and had several interruptions during our first virtual session, and frankly, I felt like she was completely distracted and unprepared. When the call was over, I knew I was one and done. Billing has been a nightmare. Lifetstance is an in-network provider to me. I was contacted three times prior to the appt.; I was told to upload my insurance information into a web portal. I did so the same day. Prior to the day of the appt., I was contacted once more and told if my insurance information was not confirmed that appt. would be cancelled and I would be charged a fee. I confirmed again. I have one insurance company and it's been the same for more than 10 years! After the appointment I was charged $375 stating they could not confirm my insurance. I've made many calls to them and it's incredible to me how inefficient and uniformed their customer service staff are. I've been promised resolution time and again, to no avail. If I ever see a resolution, it would be shocking. Overall, I feel unsupported and dissatisfied. I hope Lifestance Health improves its communication, transparency, and patient care, because these are critical when people are seeking mental health support.

Possibly the worst N.P. in all of Colorado, Whitney Georges was 20 minutes late to my first appointment. After waiting in the waiting room she took me back and took my blood pressure with my arm slouched in my lap on her couch. I was so upset, therefore reading was high, so no medication for my ADHD. I contacted my primary care and they said my blood presdure is fine just to take my lisinopril 2 hours before tests. And to to test correct. Whitney then cancelled 1 hour before my appointment on the Apr. 9, 15th,22nd and 23rd. Is she gonna cancel again?

Check in system is totally incompetent. Enter a wrong number to confirm your appointment and they lock you out. Getting it straightened out is total nonsense.

I should of never given Shoshanna Joss a rating of Five for my first appointment. I was jerked around by her and instead of scheduling me for in person therapy for future appointments she expected me to go for internet therapy. She should of told me from the beginning or Life Stance should of told me that is what they wanted and I would not of bothered to go for that first appointment She emailed that to me on April 22, 2026

I’m writing this as a husband. My wife called LifeStance Health to reschedule due to a family issue and was laughed at and pressured to share personal details—completely unacceptable for a mental health provider. For someone who already struggles with anxiety and fears being judged, this could have been her breaking point. A supervisor followed up, but focused more on keeping her as a customer than addressing what happened. This is not a safe or respectful environment for people seeking help.

Poor service. Husband was emitted into a hospital and wasnt able to be released to make his appointment. They refused to cancel his appoint and are trying to charge us for being seen. I would not recommend as obviously that would be extremely harmful for someone experience a mental health crisis which is what they are suppose to be helping. Sad. Thearpist is Joey Fangman. DO NOT RECOMMEND!!!!!

I was referred to LifeStance by my PCP and received multiple emails and texts prompting me to schedule an appointment. I used the online system, carefully chose a provider, and received a confirmation for an appointment three weeks out. When I arrived, I was told my appointment didn’t exist because it was booked online. The front desk staff member, Meg, told me I would be rescheduled and attempted—without my consent—to place me with a different provider, stating the one I chose wasn’t accepting new patients. When I declined, her attitude became dismissive and very unprofessional. This is unacceptable for any setting, but especially for a mental health provider. If the online system isn’t reliable, it shouldn’t be offered. Experiences like this can seriously impact patients who may already be vulnerable. It’s been two weeks, and no one has followed up. I’ve shared this with my PCP and would strongly caution others to think carefully before using LifeStance.