LifeStance Health Reviews | Read Customer Reviews of lifestance.com

LifeStance Health Reviews | Read Customer Reviews of lifestance.com

LifeStance Health reviews

2,188 approved reviews, newest moderated first

Dew C.
May 22, 2024
NO ONE should go to see one of their…
NO ONE should go to see one of their therapists they are a punch of money greedy scammers who care only ripping you off with their outrageous price..I have seen two different psychiatrists who won't provides me with a refill. They want to see you every month to provide you with prescription for control medications so they can bill you 610 dollars every session they dont givea damp about your mental status or frustration..For God sake is that a THERAPY or a ROBBERy??!
Response from LifeStance HealthMay 23, 2024
Drew, thank you for taking the time to bring your concerns to our attention. We would like the opportunity to further investigate your feedback. Can you please contact us at [email protected] with your full name, phone number, and location so we can pass along your concerns to the appropriate team? Thank you.
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So A.
May 22, 2024
They are double billing
They are double billing - they will automatically charge your card for your co pay but then ALSO send a bill for those co pays as if they haven’t been paid. It’s impossible to get ahold of their billing department (going on two hours on hold as I write this). My therapist is OK. She is often distracted during our sessions and seems overworked.
Response from LifeStance HealthMay 23, 2024
Thank you for taking the time to bring your concerns to our attention. We are concerned to learn of your experience. We can assure you that this is not the level of service we would wish for our patients. We would like the opportunity to further investigate your feedback. Can you please contact us at [email protected] with your full name, phone number, and location so we can pass along your concerns to the appropriate team? Thank you.
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Rafael G.
May 21, 2024
Scam, but there are no choices
I've been forced to use them three times, as my Aetna/Medicare insurance is not accepted by most other psychiatrists. They are VERY suspicious: I did get a prescription from one of their Doctor's Assistants, but it was only valid for a month. To continue my treatment for depression I had to return to them because there are no Medicare-accepting options in my location. I have left them twice, but am forced to return to them for a third time, out if not having a choice! They are a PERFECT scam.
Response from LifeStance HealthMay 23, 2024
Rafael, thank you for taking the time to bring your concerns to our attention. We would like the opportunity to further investigate your feedback. Can you please contact us at [email protected] with your full name, phone number, and location so we can pass along your concerns to the appropriate team? Thank you.
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Dawn A.
May 20, 2024
Refused medication
This mental health group doesn’t really care about their patients. My daughter was refused her medication that is very dangerous to cut cold turkey. But because she missed her appointment twice (because of the mental illness) and because of a mistake on their part they refused to refill her medication. Now she needs to be reevaluated to even see if she will be seen. Maybe this company should be reevaluated. Truly disgusting management of lives.
Response from LifeStance HealthMay 21, 2024
Dawn, we are disappointed to hear about your daughter's experience because patient satisfaction is extremely important to us. We take any concerns surrounding our care with seriousness and a great deal of compassion. We would like the opportunity to further investigate your feedback. Can you please contact us at [email protected] with your phone number, daughter's full name, and location so we can pass along your concerns to the appropriate team? Thank you!
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Luis M. Geraldino F.
May 20, 2024
Everything went bad with customer…
Everything went bad with customer service. They get you in quickly but after that its imposible to get real help. It took my a month to reach the Billing Department, they didnt run my insurance, and my online portal keeps blocking my password. The time that It takes to get help ITs unbearable
Response from LifeStance HealthMay 21, 2024
Luis, thank you for taking the time to bring your concerns to our attention. We are concerned to learn of your experience. We can assure you that this is not the level of service we would wish for our patients. We would like the opportunity to further investigate your feedback. Can you please contact us at [email protected] with your full name, phone number, and location so we can pass along your concerns to the appropriate team? Thank you.
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Donna B.
May 17, 2024
Unprofessional counselor
Unprofessional counselor. Do not return phone calls for billing. Made seversl calls will not recommend
Response from LifeStance HealthMay 21, 2024
Donna, we appreciate you taking the time to share your experience with us. We are disappointed to hear about your experience because patient satisfaction is extremely important to us. We have forwarded your concerns to the appropriate team for further investigation. Thank you for your feedback.
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Laurie
May 17, 2024
Horrible
Horrible. This is not the first time I have written a negative review for this place and it has only worsened since LifeStance bought the practice. They don't answer the phone so you can't cancel or change an appointment, THEN THEY CHARGE FOR MISSED APPOINTMENTS YOU WERE UNABLE TO CANCEL and they have zero empathy. NONE. I thought this place was supposed to be for mental health well being but it definitely is not. They throw me into a downward spiral every time I deal with them. I'm done. Never again. I am going to copy and paste all of these reviews on every social platform I possibly can. Totally unethical and unprofessional. 5/26 - update after seeing response: No, thank you. How about you do your own job? I'm not wasting any more of my time or money attempting to get help from your employees, who clearly don't care, knowing there will never be any changes made or that I'll be treated any differently in the future. My mental health can't handle trying to get a stone to bleed. Funny... when I call, no one calls me back but I had no issues getting my bill. Thanks for that.
Response from LifeStance HealthMay 17, 2024
Laurie, thank you for taking the time to bring your concerns to our attention. We are concerned to learn of your experience. We can assure you that this is not the level of service we would wish for our patients. We would like the opportunity to further investigate your feedback. Can you please contact us at [email protected] with your full name, phone number, and location so we can pass along your concerns to the appropriate team? Thank you.
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William F.
May 15, 2024
He talks to me
He talks to me Nice guy 0
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