Travis C.
LifeStance was especially considerate…
LifeStance was especially considerate of time slots and appointment preferences. Elizabeth was professional as well as compassionate considerate through the duration of our sessions.

About LifeStance Health Our team of psychiatrists, therapists, psychologists, and advanced practice nurses specializes in treating a wide range of mental health conditions, including anxiety, depression, ADHD, addiction, trauma, PTSD, and more. We personalize care plans to meet each individual's unique needs, ensuring you receive the best possible treatment. Book an appointment online or call your local office to get started.
LifeStance Health (lifestance.com) has 2,188 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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2,188 approved reviews, newest moderated first
Travis C.
LifeStance was especially considerate of time slots and appointment preferences. Elizabeth was professional as well as compassionate considerate through the duration of our sessions.
SHELLY
I was a client for under six months. The sessions were helpful to me. No problem with the therapist that I was seeing. My concerns with this company comes from the managerial standpoint. The therapist was more than 2 stars. Again, the people in the office in my opinion run this business like a puppy mill. The impression that they have left with me is that quantity is better than quality from a professional standpoint. I think the there business is setup to make talking to someone inconvenient and cumbersome. I think that is the case when cancelling an appointment. I was on the line for close to 30 minutes and I just hung up. I was calling to ask for a break down for my bill and the first thing on their recording was how pay, are you calling to pay, and/or when will you pay so the bill does not go to collections. So!n having said that you should consider this company carefully. Anyone looking for therapist to discuss issues. my issues were being bullied in the workplace. I would not recommend this place of business for anyone with an extensive mental health background because as a nurse for over 34 years I don't think they are qualified. If I needed more counseling, I would use a different company. I have seen first hand how mental health treatment is important to people's lives and it should be looked at and taken very seriously and after reading some of the other reviews, I'm concerned if some are really getting what they need.m
Response from LifeStance HealthAug 1, 2024
Shelly, thank you for taking the time to leave this review. We are concerned to hear of your experience as this is certainly not a reflection of the culture we strive for. We would like the opportunity to further investigate your feedback. Can you please send an email to [email protected] with your full name, phone number, and clinic location so we can share this with the appropriate team? Thank you.
Traci M.
We had to take our 12 year old dog to the emergency vet the morning of my appointment, He passed away within a few hours. He was part of our family and we’ve had him since he was 6 weeks old. I just paid my cancellation fee of $50. I called to cancel my appointment, but it was not within 48 hours, Zero compassion.
Response from LifeStance HealthJul 30, 2024
Traci, thank you for taking the time to bring your concerns to our attention. We are concerned to learn of your experience and would like the opportunity to further investigate your feedback. Can you please contact us at [email protected] with your full name, phone number, and location so we can pass along your concerns to the appropriate team? Thank you.
A
The most incompetent provider of my 15 years of medication management. They gaslight you when they forget to send in your prescription and you have to remind them multiple times, was no called no showed by my psychiatrist. And NOW they have been refusing to send my patient records to a new provider for over 2 weeks now because I finally had enough with life stance and am spending a lot of money to start all over again with a new provider. They are petty, unprofessional, and run like a pill mill with no consideration to the patients.
Response from LifeStance HealthJul 30, 2024
A, thank you for taking the time to bring your concerns to our attention. We are concerned to learn of your experience. We can assure you that this is not the level of service we would wish for our patients. We would like the opportunity to further investigate your feedback. Can you please contact us at [email protected] with your full name, phone number, and location so we can pass along your concerns to the appropriate team? Thank you.
Household M.
If I could give this clinic 0 stars I would. (Vancouver on 51st) The psychologist my son saw was incompetent and mixed my son up with other clients she had, put my name wrong in the system, cancelled multiple times where we couldn’t get an appointment for over a month, couldn’t remember what test and diagnostic tools needed to be used. Ran over 20 minutes with previous client so we then were running late. The scheduling team and the doctor seemed to have a disconnect which made things hard and confusing all around. Billing is awful. Looking for help…DONT come here!!!
Response from LifeStance HealthJul 30, 2024
We are disappointed to hear about your experience because patient satisfaction is extremely important to us. We take any concerns surrounding our care with seriousness and a great deal of compassion. We would like the opportunity to further investigate your feedback. Can you please contact us at [email protected] with your phone number, son's full name, and location so we can pass along your concerns to the appropriate team? Thank you!
Val H.
Terrible TERRIBLE patient help! The portal is Very confusing and useless! Was told that it was $75 for a no show just to find out it is actually $200! I got a call that I have a $400 debt to pay from no shows but had a conversation before with my therapist that she was going to void them because I was still trying to get a hang of everything online was told to tell my therapist when I count make the app I did so and was still charged!!. Not worth your money or time! I’ve been waiting on the phone with the billing apartment for hours! This is pathetic and ridiculous! The therapist also seem like they don’t know what they’re doing, asking me super irrelevant questions about random stuff that didn’t matter!
Response from LifeStance HealthJul 30, 2024
Val, thank you for taking the time to bring your concerns to our attention. We are concerned to learn of your experience and would like the opportunity to further investigate your feedback. Can you please contact us at [email protected] with your full name, phone number, and location so we can pass along your concerns to the appropriate team? Thank you.
Tamara D.
Jonathan knows how to get to things I never thought of. He gives great advise and very compassionate person. The staff is always pleasant and understanding.
Consumer
Emilee Calcagni: just wanna start by saying Dr Travis Chase is truly the most professional and best psychiatrist I have ever had and I’m 25 and trust me I’ve went through multiple but he genuinely cares about his patients. This man deserves nothing but great things.