LifeStance HealthReviews of lifestance.com

I see both my Psychiatrist and Psychologist here. I am very happy with both. They get me! Easy to talk to and discuss whats going on in my life.

Impossible to reach them...Everything has to be done through their portal. My last Therapist left the company and I never received a call,email,or text advising me. I then had to scramble and get a new Therapist assigned to me,in order for me to get my prescriptions. I just had a teleconference visit. It was very short and impersonal. I had write several messages in the portal in order to remind my NEW Therapist to call my RX's in to CVS.And most importantly, God forbid if you forget to pay your Co-pay. I'm not happy with this company, however I feel stuck due to the fact, that I need them in order to obtain my RX's.

LifeStance made finding a therapist easy for me and I've never felt awkward while there. The initial scheduling and billing is a bit clunky, but worth it. My therapist has been a huge help to me over the past 2 years and, unless she moves offices, I've no plan on going anywhere else!

I feel Lifestance Health is committed to the financial aspects of their business but has absolutely no commitment to bettering mental health nor their patients. I do not recommend Lifestance Health because there is no communication from Lifestance Health to their patients when they have changes or updates with their therapists. Lifestance Health can; answer or respond very quickly to an inquiry about booking an appointment with their therapists, collect your personal and financial information, book an appointment with a therapist they recommend, charge insurance, and send a bill.

Recently today on 9/24/2024 around 11:00 am my little sister named Emily had an appointment and called ahead of time with her fiancé who was driving her. To say that there was horrible traffic and could be a little late. The people on the line said it was ok because they called ahead of time. While getting there she received a call from a woman who works the front desk yelling at my sister. My sister and her fiancé then went into the building confused on why she was yelling on top of her lungs at my 21-year-old sister and her 22-year-old fiancé. There were 10 other patients in the room watching this, which if need evidence they are there to ask for more information. The lady who works within your company made my little sister who suffers heavily from mental health issues have a mental breakdown in the patients waiting room. The doctor heard the commutation and tried to ask what happened, and the security who was being abusive, tried to lie about what happened and the doctor took my sister back to the room and tried to calm her down. I am furious about what happened and want that lady's name, you cannot act like that in a doctor's office people suffer from different mental health illnesses. Over all used to be great but now very aggressive people working the front !

I love my Therapist, my Psychiatrist made things mighty difficult and I’m transitioning to a new one. The billing team is a joke and I’m considering leaving them due to this. There is a 300 dollar charge for something that isnt it? I reached my Max way earlier. Trying to reach billing has been a taxing experience.

If your provider leaves you waiting, unless you wait for no one to show for the whole appointment. You will be marked as the one missing that appointment. This is a scam, absolute trash. Please avoid. And I do have screen recordings and screenshots of my waiting in the waiting room while my provider is discussed to me as not being online at all.

I love my therapist, but sometimes I wish that I could get more advice than I do get from her. I Need more direction than just a conversation.